Salesforce Administrator and Business Analyst at POLARIS Laboratories

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

85000.0

Posted On

27 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce Administration, Business Analysis, Data Integration, CRM Design, Power BI, SQL, Excel, Marketing Cloud, Data Visualization, User Maintenance, Reporting, Training & Enablement, Jira, Strategic Account Planning, Lean Principles, Root Cause Analysis

Industry

Oil and Gas

Description

Role Snapshot The Salesforce Administrator & Business Analyst plays a critical role in aligning sales, marketing, and account management activities through effective CRM design (CEP, SEP, MAP), data integration, and business insight. This position owns the day-to-day administration of Salesforce while partnering across departments to turn data into actionable intelligence that drives customer engagement, pipeline growth, and corporate operational efficiency. This role is ideal for a self-directed professional who enjoys solving problems, improving systems, and enabling teams with accurate data, clear reporting, and effective training. What You’ll Do Salesforce Administration & Enablement * Administer andoptimizeSalesforce CRM andMarketing Cloudplatforms andleveragerelated system connectors/integrations * Perform user maintenance, data cleanup, de-duplication, and mass data uploads * Build andmaintaincustom reports, automations, dashboards, and system documentation and compliance * Manage feature requests and support backlog, partnering with leadership on prioritization * Align Salesforce functionality with evolving business needs and best practices Training & Adoption * Develop and deliver Salesforce training for sales, marketing, and account management and reliability teams * Maintain up-to-date training materials and communicate new releases and enhancements * Support CRM adoption, accountability, and data quality across the organization Business Analysis & Data Strategy * Build, generate,segmentand analyze business reports across thefullcustomer lifecycle using Salesforce, Excel, SQL queries, ZoomInfo and other proprietary software * UseBItools(Power BIand SF Einstein)toidentifytrends and correlations * Track and measure performance across key lifecycle stages and lead indicators * Ownrecurring reporting cadenceMTD, QTD, and YTD to support Lean initiatives and leadership visibility Sales & Customer Support * Monitor sales performance andidentifyat-risk accounts * Drive business performance through insights and recommendations based on revenue growth, cost optimization, and strategic account planningSupport sales and reliability leadership with strategic analysis and performance reporting * Perform advanced customer and revenue analysis to support targeted price optimization, pricing strategies,and strategic account planning * Ad-hoc business and customer analysis Ideal Candidate You are analytical, organized, and highly collaborative, with strong commercial acumen and a sense of ownership over both systems and outcomes. You enjoy translating business needs into technical solutions, thrive in a fast-paced environment, and take pride in enabling others through clear data, training, and process improvement. You balance independent work with cross-functional partnership and approach challenges with curiosity, accountability, and a continuous-improvement mindset. Qualifications & Requirements * Minimum of one to five years of business analysis experience * Experience integrating and administering CRM/CEP platforms (Salesforce/Account Engagement) * Strong analytical, reporting, and problem-solving skills * Clear written and verbal communication skills * Experience with data visualization (PowerBI), reporting tools, Excel, and SQL queries * Familiarity with project or ticket management systems(Jira) * Salesforce Administrator certification or equivalent work experience preferred * College degree or equivalent work experience Additional Responsibilities * Support administration, campaign execution, and project initiatives * Identify,submitandtake actiononcontinuous improvement ideas * Provide cross-department support as needed * Adhere to Lean principles, PDCA, and root cause analysis practices * Other duties as assigned Company Standards & Work Environment All employees are expected to comply with POLARIS Laboratories® policies, standards of conduct, and quality management systems. This role operates in a professional office and laboratory-adjacent environment and requires adherence to all applicable safety and training requirements.

Responsibilities

The role manages the day-to-day administration of Salesforce and Marketing Cloud to align sales, marketing, and account management activities. It involves translating business needs into technical solutions and providing data-driven insights to drive corporate operational efficiency.