Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. 

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity

Aviva Canada has an exciting opportunity to join our commercial Global Corporate and Specialty team. The Salesforce Administrator will help to enhance and improve the CRM and underwriting workbench for 5 specialty business lines.

The successful candidate will work closely with business stakeholders, Product Owners, Business Analysts, and technical teams to ensure Salesforce effectively supports business processes, drives operational efficiency, and delivers high-quality reporting and insights.

The Salesforce Administrator will be responsible for platform configuration, user support, data quality, process automation, reporting, security management, and continuous improvement initiatives.

What you’ll do

Salesforce Administration & Configuration

• Configure and maintain Salesforce objects, fields, page layouts, record types, validation rules, flows, approval processes, and automation.
• Manage user setup, roles, profiles, permission sets, and security settings.
• Support system releases, testing, and deployment activities.
• Monitor platform performance and identify opportunities for optimization.
• 
  

Business Process Improvement

• Collaborate with business stakeholders to understand operational requirements and identify opportunities for automation.
• Design scalable Salesforce solutions that improve productivity and user experience.
• 
  

Reporting & Governance

• Develop and maintain reports, dashboards, and KPIs that support operational and strategic decision-making.
• Monitor and improve data quality through audits, validation controls, and cleansing activities.
• Support data migrations, integrations, and data management initiatives.
• Ensure compliance with organizational data governance, privacy, and retention requirements.
• 
  

What you’ll bring

• 3–5+ years of Salesforce administration experience.
• Experience with Agile delivery methodologies is an asset.
• Salesforce Administration Certification (ADM 201).
• Experience with Salesforce integrations and APIs is an asset.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Continuous improvement mindset.
• 
  

What makes you stand out

• Experience supporting insurance or financial services.
• Knowledge of Power BI, Power Automate, SQL, or Excel VBA is considered beneficial.

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. 

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity

Aviva Canada has an exciting opportunity to join our commercial Global Corporate and Specialty team. The Salesforce Administrator will help to enhance and improve the CRM and underwriting workbench for 5 specialty business lines.

The successful candidate will work closely with business stakeholders, Product Owners, Business Analysts, and technical teams to ensure Salesforce effectively supports business processes, drives operational efficiency, and delivers high-quality reporting and insights.

The Salesforce Administrator will be responsible for platform configuration, user support, data quality, process automation, reporting, security management, and continuous improvement initiatives.

What you’ll do

Salesforce Administration & Configuration

• Configure and maintain Salesforce objects, fields, page layouts, record types, validation rules, flows, approval processes, and automation.
• Manage user setup, roles, profiles, permission sets, and security settings.
• Support system releases, testing, and deployment activities.
• Monitor platform performance and identify opportunities for optimization.
• 
  

Business Process Improvement

• Collaborate with business stakeholders to understand operational requirements and identify opportunities for automation.
• Design scalable Salesforce solutions that improve productivity and user experience.
• 
  

Reporting & Governance

• Develop and maintain reports, dashboards, and KPIs that support operational and strategic decision-making.
• Monitor and improve data quality through audits, validation controls, and cleansing activities.
• Support data migrations, integrations, and data management initiatives.
• Ensure compliance with organizational data governance, privacy, and retention requirements.
• 
  

What you’ll bring

• 3–5+ years of Salesforce administration experience.
• Experience with Agile delivery methodologies is an asset.
• Salesforce Administration Certification (ADM 201).
• Experience with Salesforce integrations and APIs is an asset.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Continuous improvement mindset.
• 
  

What makes you stand out

• Experience supporting insurance or financial services.
• Knowledge of Power BI, Power Automate, SQL, or Excel VBA is considered beneficial.