Salesforce Administrator at Blue Iris Tech Consulting

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

95000.0

Posted On

09 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce Administration, CRM Operations, Data Management, User Management, Workflow Automation, Communication Skills, Microsoft 365, Salesforce Service Cloud, Process Improvement, Customer Training, Data Cleanup, Reporting, Technical Support, Event Planning, Assistive Technology, Case Management

Industry

IT Services and IT Consulting

Description

Company Description Blue Iris Tech Consulting Inc. is a mission-driven small business dedicated to delivering innovative cybersecurity and technology solutions to our government partners. We’re currently seeking a proactive and detail-oriented Salesforce Administrator / Program Assistant to support operational excellence across the USDA Technology & Accessible Resources Give Employment Today (TARGET) Center. The TARGET Center is a nationally recognized program that provides assistive technology, ergonomic services, and sign language interpreting services to support accessibility for USDA and other federal employees with disabilities. If you're passionate about systems improvement, data accuracy, and advancing accessibility in government services, we invite you to apply! Job Description You will support the USDA TARGET Center, which delivers a wide range of accessibility services to ensure that USDA and other federal employees with disabilities can fully participate in the workplace. As the Salesforce Administrator / Program Assistant, you will coordinate service requests, maintain Salesforce CRM data, and ensure smooth case management for multiple program areas. While your primary responsibility will be managing interpreting service workflows, you will also provide broader administrative and technical support across the TARGET Center’s service lines to enhance operational efficiency and customer satisfaction. Key Responsibilities include: Perform routine Salesforce Admin tasks including page layout updates, workflow automation, user management, validation rules, dashboards, and reports Support Salesforce case management across multiple TARGET Center service lines, including Ergonomics and Assistive Technology (AT) Maintain and validate accurate service data in Salesforce, sourced from third-party vendor portals Coordinate scooter loan requests and manage related data in Salesforce Serve as the frontline coordinator for Sign Language Interpreting Services, including scheduling and customer communication Train USDA customers on using vendor portals to submit interpreting service requests Track, update, and resolve interpreting service cases while collaborating with vendors and internal staff Run reports to identify and address discrepancies in Sign Language Interpreter requests Conduct data cleanup, deduplication, and troubleshooting of CRM records Participate in process improvement projects to enhance the quality and efficiency of interpreting services and other TARGET Center offerings Train TARGET Center team members on newly implemented processes Review and update policies and procedures related to the Interpreting Services program Support event planning, webinar hosting, and customer training for broader TARGET Center engagements Other duties as assigned Qualifications Required Qualifications: U.S. Citizenship and ability to obtain/maintain a Public Trust clearance 2+ years of experience in program coordination, CRM operations, or administrative support 1+ years of Salesforce administration or data management experience Salesforce Administrator certification (or comparable experience) Strong written and verbal communication skills Proficiency with Microsoft 365/Office 365 tools, including: Core tools: Outlook, Excel, Word, PowerPoint Secondary tools: Forms, Bookings, SharePoint, Power Automate, Power BI Experience integrating Office 365 tools (e.g., SharePoint, Outlook, Power BI) with Salesforce platforms Experience supporting Salesforce Service Cloud and Experience Cloud Desired Qualifications: Active Public Trust Clearance Experience supporting federal government programs or accessibility services Familiarity with uSked or Interpreter Intelligence platforms Background in customer training, help desk support, or process improvement Experience with Dataloader.io and conducting bulk data operations Experience using remote collaboration and planning tools such as Zoom, MS Teams, Jira, and Visio Additional Information Benefits Include: Medical, Dental, and Vision Insurance Federal Holidays Paid Time Off (PTO) Professional development and training opportunities Flexible work options (if applicable) Pay Range: $85,000 - 95,000 The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other laws. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. All your information will be kept confidential according to EEO guidelines. If you require reasonable accommodation during the application or interview process, please contact us. Compensation: USD85000 - USD95000 - yearly

Responsibilities

The Salesforce Administrator / Program Assistant will coordinate service requests and maintain Salesforce CRM data to ensure smooth case management. The role includes managing interpreting service workflows and providing administrative and technical support across the TARGET Center’s service lines.