Role Description

Booking.com is one of the world’s leading digital travel companies. As part of Booking Holdings, which includes brands like Priceline and Agoda, we help advertisers reach high-intent travelers through the Travel Media Network.

Our advertising solutions - including Sponsored Listings, Display, and Offsite Media - connect travel brands and destinations with millions of travelers globally.

As a Salesforce Administrator, you will be responsible for supporting development and implementation of new Salesforce features across the commercial organization as well as maintaining existing Salesforce functionality and ensuring user satisfaction and adoption. You actively support platform development strategy by understanding user needs as well as working closely with Developers, Commercial Strategy and Operations Team, Business Development Managers, Campaign Managers, and other teams within Booking Ads.

This role is a one-year contract.

Key Responsibilities and Duties:

Collaborate with impacted stakeholders in gathering business requirements from end-users, and document the proposals for system design and improvements;
Implement features within Salesforce with a focus on automation and efficiency through Flows & automations for a seamless end to end experience.
Performs system administration functions such as user management (profiles and roles), field and validation rule configuration, Workflow rules, Lightning Flows, record types, picklists, page layout management, data management;
Provide training and user-assistance, support adoption and create satisfaction;
Create and maintain reports and dashboards as well as Salesforce data quality.
Act as the first line of support for issues, escalating to Salesforce Support or developers as needed.
Maintain a Knowledge Base of frequent issues and solutions.
Network on operational, managerial and strategic level across the department

Qualifications & Skills:

3+ years of hands-on experience with Salesforce.com platform.
Proven ability to design and implement new processes and facilitate user adoption.
Strong analytical and problem-solving skills with a service-oriented mindset, proficient in diagnosing issues, interpreting data, and recommending impactful solutions.
Excellent verbal and written communication skills with a demonstrated commitment to collaborative teamwork.
Must have a strong understanding of Salesforce.com best practices and functionality
Must have strong analytical, strategic thinking and problem-solving skills
Must have a demonstrated ability to understand and articulate complex requirements
Certified Salesforce Administrator
Certified Salesforce Advanced Administrator

Inclusion at Booking.com:

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they n

Responsibilities