EXPERIENCE AND QUALIFICATIONS:

• Five or more years of experience supporting organizations in the effective use of information systems in analyst, technical, or trainer roles.
• Prior experience documenting processes, standard operating procedures, or similar documentation.
• Broad exposure to different types of software commonly in use at nonprofits – CRM, learning management system, email marketing, website content management system, online forms, and more.
• Prior experience leading group trainings, including leading and mentoring team of Salesforce admins and developers.
• Bachelor’s Degree is required, and Salesforce Certifications (Administrator, Platform App Builder, developer a plus).
• Solid verbal and written communication skills required, including ability to understand and articulate complex requirements.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes.
• Proven ability to design and implement new processes and facilitate user adoption.
• Ability to interact and communicate courteously and tactfully with managers, co-workers, students, vendors, and stakeholders.
• Ability to work in a team environment with strong project management skills, use tact and diplomacy and exhibit problem solving skills, as well as multi-task and work well under pressure.
• Commitment to the goals, mission, and values of CCA and strong commitment to social and economic justice. Prior experience at a non-profit is a plus.
• Expertise using Google Workspace and Microsoft Suite; Data Cloud experience or other data lake solutions a plus
• Sales Cloud, Monday.com, Jira, Asana familiarity, and developer certifications preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Understands the business processes and data needs of all organizational units and identifies