Salesforce Administrator

at  DeepHealth

This position will be responsible to perform Administration tasks for DeepHealth’s Salesforce suite supporting multiple products across multiple countries. Duties will include workflow automation, custom objects, app integrations and some custom development.
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Workflow automation

• Custom objects
• App integrations
• Some custom development
• Keeping abreast of Salesforce updates and features
• Provide first and second-level support for Salesforce users, managing incidents and service requests through the ticketing system
• Monitor system performance and maintain Salesforce environments (Sandbox and Production)
• Create and maintain documentation for processes, workflows, and system configurations
• Support data management activities including imports, exports, and basic data cleaning
• Assist in troubleshooting integration issues between Salesforce and other business applications
• Configure and maintain reports, dashboards, and basic automation tools
• Participate in testing of new features and releases
• Collaborate with external consultants during knowledge transfer and implementation phases
• Manage user access, roles, and permission sets
• Provide basic training and guidance to end users

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

MINIMUM QUALIFICATIONS, EDUCATION AND EXPERIENCE

• Preferred Certifications:
• Salesforce Admin
• Platform App Builder
• CPQ Specialist

TECHNICAL REQUIREMENTS

• 2+ years experience with Salesforce administration or support
• Experience with Salesforce Sales Cloud and Service Cloud
• Understanding of Salesforce security models and data management
• Knowledge of Salesforce automation tools (Workflow Rules, Process Builder, Flow)
• Basic understanding of API integrations and data migration concepts
• Familiarity with Agile methodologies
• Experience with ticketing systems and IT service management

SKILLS & COMPETENCIES

• Strong problem-solving and analytical skills
• Excellent communication skills in English, both written and verbal
• Customer-service oriented mindset
• Ability to work independently and as part of a team
• Strong attention to detail and documentation skills
• Experience in stakeholder management
• Ability to prioritize and manage multiple tasks effectively
• Basic SQL knowledge is a plus
• Experience with change management processes

Please refer the Job description for details