System Admin Duties: Provide primary administrative support for the college’s web-based CRM solution (Salesforce). This will include providing end user support, custom business solution enhancements, data integrations, reporting.
Salesforce enhancement/development projects: Assist in gathering requirements and project specifications. Consult with business stakeholders, end users and development project team members to define, document, design, develop or enhance CRM features and custom applications. Custom Flow development, layouts and integration of third-party plug-ins.
Troubleshoot and resolve user issues and/or work with the appropriate IT resources to resolve them.
Develop end user training related to CRM functionality and best practices.
Develop internal technical documentation related to CRM development and enhancements.
Perform other duties in support of the department’s mission, as assigned by supervisor.

REQUIRED QUALIFICATIONS:

Associate’s degree and two years of relevant Salesforce experience; or a high school diploma or equivalent and four years of relevant Salesforce experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required Salesforce experience

Please refer the Job description for details