IT accelerates the success of IDEXX employees and customers by providing scalable and innovative solutions and leadership. We are a global organization that supports all technology needed to deliver products and solutions to customers enabling them to focus on delivering high quality patient care. We strive to provide exceptional customer service and experience in the most efficient means possible, requiring alignment and cross-functional communication.
Our IT team is looking for a Salesforce Administrator focused to help develop their enterprise CRM capabilities. You should enjoy working with a talented team of individuals, with diverse skills and experiences, who strive to excel in delivering software solutions that help enable the organization’s strategic objectives.
The team is deeply engaged in a multi-phase transformational project to unify our Veterinary Software CRM experience within IDEXX’s enterprise Salesforce instance. You would be joining a delivery team of six individuals with a focus of leveraging Salesforce capabilities to innovate while retiring legacy systems.

You will perform Salesforce administrator functions including maintenance/updates, system backups, security, roles, profiles, sharing rules, workflows, custom reports, dashboards and groups.
You will develop, implement, and support enterprise custom and packaged applications and other internal software programs used by end users in the organization. You’ll also perform a variety of systems related analytical activities to support application functionality, availability and performance.
Analyze, understand, and translate business needs into technical configurations that administrators and developers can use as guidelines for configuration and/or programming work.
Configure Salesforce to satisfy business requirements. Provide daily system/application administration. Maintain system and application backup/recovery and patching. Manage access and security of the systems and applications. Monitor and proactively support system/application capacity planning and stability.
Assess technical requirements of requests and scope for projects and communicate results to the business clients, project teams, and IT counterparts