Salesforce Administrator II - Mobility at S&P Global

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Flow, Validation Rules, Formula Fields, Data Loader, System Configuration, User Maintenance, Security Settings, Data Integrity, Reporting, Data Cleansing, AppExchange, Communication, Adaptability, AI-enabled Execution

Industry

Financial Services

Description

About the Role: Grade Level (for internal use): 09 This role will require you to work in USA/Night shift as per EST hours. S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company. For more information, visit www.spglobal.com/mobility Role Overview We are looking for a dedicated Salesforce Administrator to join our Commercial Platforms team. The ideal candidate will be a creative problem-solver who can translate business requirements into functional tools. You will be responsible for the day-to-day configuration, support, maintenance, and improvement of our CRM to ensure our teams can work efficiently and scale effectively. Key Responsibilities 1. System Configuration & Maintenance Handle all basic administrative functions including user maintenance, profiles, roles, and security settings. Build and maintain simple custom objects, fields, page layouts, and record types. Manage the health of the platform by performing regular system audits and preparing for Salesforce seasonal releases in collaboration with the Governance team. 2. Process Automation Design, build, and troubleshoot simple business processes using Salesforce Flow in collaboration with key stakeholders within the Commercial platforms team. Implement validation rules to ensure data integrity and streamline user input. Audit existing automations to ensure they are optimized and do not conflict with new requirements. 3. User Support & Training Act as the internal "help desk" for all Salesforce-related questions and issues. Bulk Upload data on demand. Create and maintain training materials (guides, or wikis) for end-users. 4. Data Quality & Reporting Create and maintain high-level dashboards and reports for various departments (Sales, Marketing, Finance). Perform regular data cleansing activities, including deduplication and mass data uploads using Data Loader. Assist in the integration of third-party apps from the AppExchange to extend platform functionality. Required Skills & Qualifications Platform Knowledge: Strong understanding of Salesforce Sales Cloud and Service Cloud. Declarative Tools: Proficiency in Salesforce Flow, Validation Rules, and Formula fields. Data Management: Experience with Data Loader and an understanding of relational database concepts. Communication: Excellent verbal and written communication skills; ability to explain technical concepts to non-technical users. Adaptability: A proactive attitude toward learning new features and staying current with Salesforce ecosystem trends along with experience in juggling multiple priorities. Curiosity + AI-enabled execution: Demonstrates strong curiosity and comfort experimenting with AI tools to work smarter—using them to draft and refine communications, create/maintain SOPs and system documentation, speed up requirements clarification, and identify automation opportunities across Salesforce processes (while applying sound judgment around data privacy and accuracy). Experience & Certifications Required: Salesforce Certified Administrator (ADM-201). Experience: 5 years of experience in a dedicated Salesforce Administrator role. Education: Bachelor’s degree or equivalent professional experience. Performance Indicators User Adoption: High rates of system usage across departments. Data Accuracy: Clean, reliable data reflected in executive reporting. Resolution Time: Efficient handling of internal support tickets and feature requests. About S&P Global Mobility At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow. For more information, visit www.spglobal.com/mobility. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) S&P Global delivers Essential Intelligence® that shapes decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

Responsibilities

This role involves the day-to-day configuration, support, maintenance, and improvement of the CRM, focusing on system configuration, process automation using Salesforce Flow, and ensuring data quality through reporting and cleansing activities. Key tasks include handling user maintenance, building custom objects, troubleshooting business processes, and acting as the internal help desk for Salesforce issues.