DESCRIPTION

At Jimerson Birr, our team has accepted the lasting responsibility of protecting our clients’ rights, businesses, properties, investments, and finances. In both established and emerging businesses, our professionals are integral, trusted advisers and advocates, giving our clients insights into legal and business considerations that guide prudent decision-making. We work with some of the world’s most respected and well-established businesses, as well as start-up visionaries, and individuals looking to overcome challenges.
The Salesforce Administrator will be responsible for the management, configuration, and optimization of our Salesforce platform. This role requires a proactive approach to ensuring the Salesforce environment is aligned with the organization’s goals and fully supports the needs of various departments. The ideal candidate will possess a diverse skill set that extends beyond core administration, making them more self-sufficient in participating in complex projects, integrations, and data analysis.

SKILLS, KNOWLEDGE AND EXPERTISE

Required Skills and Certifications:

• Salesforce Administrator Certification: Core knowledge of Salesforce platform management.
• Salesforce Advanced Administrator Certification (Preferred): Advanced skills in complex automation, reporting, and security.
• Salesforce Certified AI Specialist (Preferred): Ability to build and deploy intelligent workflows using Salesforce AI tools like Agentforce.
• Salesforce Platform App Builder Certification (Preferred): Ability to create custom applications and solutions within Salesforce.
• Salesforce Service Cloud Consultant Certification (Preferred): Specialization in customer service workflows.
• Salesforce Sales Cloud Consultant Certification (Preferred): Expertise in advanced sales processes and automation.

Additional Skills:

• Project Management: Experience with Agile methodologies
• Technical Skills (Preferred): Basic programming knowledge (e.g., Apex, JavaScript) for custom development, API integration experience.
• Data and Analytics (Preferred): Proficiency in SOQL, data management, and data visualization tools (e.g., Tableau, Google Analytics).
• IT and Security: Understanding of IT fundamentals and cybersecurity best practices (e.g., CompTIA Security+).

Soft Skills:

• Strong problem-solving abilities with a proactive approach to identifying and addressing potential issues.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Ability to manage multiple tasks and projects simultaneously, prioritizing based on business needs.

Experience:

• Minimum 2-5 years of experience as a Salesforce Administrator or in a similar role.
• Demonstrated experience with Salesforce integrations, data management, and end-user support.
• Proven track record of participating in Salesforce projects or initiatives from concept to completion.

• Manage and maintain the Salesforce platform, including user management, security settings, data integrity, and system upgrades.
• Implement and optimize Salesforce processes, workflows, validation rules, and automation (e.g., Process Builder, Flow).
• Collaborate with stakeholders to gather requirements and translate business needs into effective Salesforce solutions.
• Build custom reports, dashboards, and data visualizations to provide actionable insights to the organization.
• Oversee the integration of Salesforce with other systems, ensuring seamless data flow and process automation.
• Lead or participate in Salesforce-related projects, ensuring on-time delivery and alignment with business goals.