Salesforce Administrator at KnowBe4

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Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce Administration, Sales Cloud, User Support, Problem-Solving, Data Management, Technical Configuration, Communication, Documentation, Project Management, Collaboration, Automation, System Maintenance, Quality Oversight, Cross-Functional Collaboration, Debugging, Continuous Improvement

Industry

Computer and Network Security

Description

About KnowBe4 Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. Remote positions open to the US only. The Opportunity Join our technology team as the Salesforce expert who keeps our CRM ecosystem running flawlessly and evolving to meet business needs. As Salesforce Administrator, you'll be the central force behind our salesforce.com deployment—ensuring our sales, operations, and leadership teams have a reliable, well-configured platform that actually makes their work easier. You'll own the day-to-day health of our Salesforce environment: configuring workflows, building automation, solving user challenges, and continuously improving how teams interact with the system. The successful candidate is naturally technical, thrives on making systems work better, and takes genuine pride in being the person everyone trusts to keep our CRM running smoothly and securely. What You'll Do Platform Administration: Manage the daily operation of Salesforce Sales Cloud, handling workflows, process builders, flows, dashboards, reports, and system configurations that keep teams productive and data accurate. User Support & Problem-Solving: Field requests and issues from internal users, identify common pain points, and devise practical solutions—whether that's automation, new configurations, or clear documentation that helps people help themselves. Development & Enhancement: Build, test, debug, and document Salesforce components that meet functional requirements, working closely with stakeholders to turn business needs into working solutions. System Maintenance & Optimization: Perform package upgrades, assess operational risks, implement monitoring improvements, and proactively maintain applications to prevent issues before they impact users. Cross-Functional Collaboration: Partner with Internal IT and InfoSec to ensure the platform meets performance, security, and availability expectations, and work with stakeholders to gather requirements, build solutions, and manage rollouts. Data & Quality Oversight: Collaborate with database managers and review work from junior administrators to maintain high standards for both the Salesforce platform and the data integrity that makes it valuable. Project Execution: Manage Salesforce-related projects from requirements gathering through deployment, ensuring timely delivery and clear communication with all involved teams. What You'll Bring You're the kind of administrator who combines technical skill with practical problem-solving—someone who understands that great systems administration means making technology invisible so teams can focus on their work. 2+ years of hands-on Salesforce Administrator experience with Sales Cloud, where you've managed configurations, built automation, and supported users in a production environment. 2+ years of database data management experience, with a strong understanding of data quality, relationships, and how to maintain clean, reliable information at scale. Technical configuration skills across Salesforce workflows, flows, process builders, reports, dashboards, and dataloader—you're comfortable building solutions that actually work in the real world. Strong communicator who can translate technical concepts for non-technical users, write clear documentation, and effectively collaborate across all levels of the organization from end users to executives. Organized problem-solver with excellent time management skills and the ability to juggle multiple projects, prioritize effectively, and follow through on commitments. Collaborative mindset with the ability to work effectively with IT, InfoSec, stakeholders, and junior team members to ensure quality and security standards. Bonus points if you have: Salesforce Certified Administrator (ADM201 or ADM211) credential that validates your platform expertise Experience with Copado or other SDLC tools for managing deployments and version control Background with CPQ to Revenue Cloud migrations - you understand the complexity and considerations involved Hands-on experience configuring Revenue Cloud features including Products, Pricing, and Dynamic Revenue Orchestration Why You'll Love It Here Talented and Dynamic Team: You'll work with a skilled technology team and collaborate across sales, operations, and leadership; your work directly impacts how effectively the entire organization operates. Remote Flexibility: Fully remote position that gives you the autonomy to work where you're most productive while staying connected to teams across the organization. Platform Impact: You'll have real influence over how our CRM evolves, with opportunities to shape configurations, implement improvements, and see your solutions make daily work better for dozens of users. Continuous Learning: Keep your skills sharp by obtaining Salesforce certification bonuses, exploring new platform features, or taking advantage of our tuition reimbursement or certification bonuses for continued professional development. Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits. Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation. No recruitment agencies, please.

Responsibilities

The Salesforce Administrator will manage the daily operation of Salesforce Sales Cloud, ensuring workflows and configurations keep teams productive. They will also provide user support, solve problems, and collaborate with stakeholders to enhance the platform.