ABOUT METHODS:

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.
Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.
We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.
Methods was acquired by the Alten Group in early 2022.
The Salesforce team are responsible for the continual maintenance and development of the internal Salesforce org, the integral business operational platform. The Salesforce Administrator will act as a key member of this team, helping to analyse and resolve user issues, drive adoption, resolve system bugs and implement stakeholder change requests. The Salesforce Administrator will also design, create and deliver technical solutions on the Salesforce platform, ensuring that the org is continually fit for purpose.

The Salesforce Administrator’s responsibilities will include (but not limited to):

• Participating in discovery sessions/workshops with business process stakeholders and users to gather/update solution requirements, performing gap analysis between Salesforce capabilities and enhancement needs
• Analysing user stories and translating these into deliverable working solutions and complete test scenarios
• Lead or assist with the design, development, testing and delivery of functional solutions within Salesforce, prioritising scalable, declaratively developed solutions
• Participating in user acceptance testing sessions
• Delivering user training
• Creating relevant user and administrator documentation to support solution rollouts
• 1st & 2nd line Salesforce BAU support
• Monitoring the internal ticketing system, Case Management, to ensure business queries are being addressed in a timely manner.
• Where relevant supporting / mentoring a junior administrator
• Tackling technical debt
• Identifying data quality issues and managing resolution of such instances
• Drawing on your Salesforce experience, to identify opportunities to recommend scalable, technical and/or 3rd party solutions to the Salesforce roadmap, with a view to enhance the customer and/or user experience, or operational efficiency.

REQUIREMENTS:

• 2+ years of Salesforce and Certinia administration, ideally in a business services industry, or equivalent consulting experience.
• Experience within support team and client facing roles, managing users and day-to-day issues through to resolution.
• Ability to work independently, within teams, and cross-functionally with excellent communication skills (written, verbal and presentation).
• Outstanding attention to detail and enjoy project ownership.
• Strong logical reasoning and problem-solving skills.
• Turning issues and change requests into successfully delivered projects aligned to business processes and delivering user training and associated documentation.
• Salesforce declarative configuration to expert level (Classic and Lightning UI).
• Strong understanding of core Salesforce (Sales Cloud) platform and Certinia products (PSA and FFA).
• Provided effective 1st line support and system administration on orgs with 200+ users.
• Experience with delivering Change and Release Management best practices and sandbox management.
• Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical).
• Experienced with Data Loader (or equivalent ETL tools).
• Ability to effectively prioritise competing requests, while managing user expectations.
• Excellent listening, oral and written communication skills.

• Participating in discovery sessions/workshops with business process stakeholders and users to gather/update solution requirements, performing gap analysis between Salesforce capabilities and enhancement needs
• Analysing user stories and translating these into deliverable working solutions and complete test scenarios
• Lead or assist with the design, development, testing and delivery of functional solutions within Salesforce, prioritising scalable, declaratively developed solutions
• Participating in user acceptance testing sessions
• Delivering user training
• Creating relevant user and administrator documentation to support solution rollouts
• 1st & 2nd line Salesforce BAU support
• Monitoring the internal ticketing system, Case Management, to ensure business queries are being addressed in a timely manner.
• Where relevant supporting / mentoring a junior administrator
• Tackling technical debt
• Identifying data quality issues and managing resolution of such instances
• Drawing on your Salesforce experience, to identify opportunities to recommend scalable, technical and/or 3rd party solutions to the Salesforce roadmap, with a view to enhance the customer and/or user experience, or operational efficiency