DESCRIPTION

We’re on a mission to be a Force For Good, through our People, Products and Purpose at Nuix.
This extends to our People. We’re fiercely passionate, love working at pace, thrive in ambiguity, live, and breathe outside of the box, and above all are good humans. We’re determined to make a positive difference in the world, whether through our solutions which help the top companies, governments and agencies find the truth and combat illegal activities, or through our people who care about contributing and giving back both within, and outside, of Nuix. We are a Force For Good.
We’re selective about who comes on board, and you should be too. But if the above sounds like a match, get in touch today and get ready for the possibility of starting a once-in-a-career journey.

SKILLS, KNOWLEDGE AND EXPERTISE

• Certified Salesforce Administrator.
• 3+ years Salesforce administration experience in a multi-cloud environment
• Proven ability to manage user requests with professionalism and resilience while adhering to governance and best practices.
• Hands-on experience with declarative tools such as Flows, validation rules, page layouts, record types, and automation.
• Strong understanding of the Salesforce data model, security model, roles, and permissions.
• Experience developing effective reports and dashboards tailored to business needs.
• Strong communication and presentation skills, able to train, guide, and influence users at all levels.
• Ability to manage multiple priorities under pressure while maintaining accuracy and quality.

DESIRED QUALIFICATIONS

• Salesforce Advanced Administrator certification.
• Salesforce AI Associate and AI Specialist certifications.
• Salesforce CPQ Specialist certification.
• Experience in user adoption, change management, and enablement programs.
• Familiarity with Salesforce AI features, including AgentForce, and ability to coach users on practical use cases.
• Experience supporting integrations with ERP, billing, or marketing automation platforms.
• Knowledge of Salesforce DevOps processes (sandboxes, deployments, testing).
• Experience creating learning materials, user guides, and leading workshops.
• Bachelor’s degree in information systems, business, or related field.
• Strong interpersonal skills: approachable, resilient, and able to influence stakeholders effectively.
  Nuix is an equal opportunity employer including for Veterans and People with Disabilities. Don’t let imposter syndrome hold you back! We welcome all applications and are a flexible employer.
  We strive to make any required adjustments where possible to make the process fair and equitable for everyone. If you need any accommodations throughout the interview process, please note this in your job application.
  About Us
  Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. To find out more about who we are and what we are doing, please visit our web page.
  https://www.nuix.com/
  As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.
  Nuix Vision
  Finding Truth in a Digital World.
  Nuix Mission Statement
  Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

ROLE OVERVIEW:

We are looking for an experienced Salesforce Administrator to join our team and ensure our Salesforce environment is optimized, scalable, and effectively adopted across the business. The successful candidate will combine strong Salesforce expertise with excellent communication and stakeholder management skills, serving as both a trusted system steward and a key driver of user adoption. This role requires resilience in managing user requests, ensuring adherence to governance and best practices while promoting effective and confident use of Salesforce.
(Role Location) This position will be based in our Herndon. The candidate is required to attend the office a minimum of 3 days per week but may voluntarily elect to work either remotely or from the office for the remaining days of the week.

KEY RESPONSIBILITIES

• Act as the primary administrator of Salesforce, managing configuration, user management, profiles, roles, and permissions.
• Maintain data quality through validation rules, duplicate management, and regular data audits.
• Partner with business stakeholders to gather requirements, evaluate requests, and recommend best-practice solutions aligned with governance and system design.
• Demonstrate resilience when managing user demands, ensuring solutions remain aligned with governance, design standards, and business objectives.
• Build and maintain automation using Flows, approval processes, and other declarative tools to streamline business processes.
• Develop and maintain reports and dashboards that provide actionable insights and support business decision-making.
• Be a champion for adoption: promote effective use of Salesforce across teams, encourage adoption of new features, and drive user confidence in the system.
• Deliver user training, onboarding, and upskilling programs to ensure employees maximize the value of Salesforce and related tools.
• Support integrations with other systems, working closely with developers and integration partners as needed.
• Administer and support Salesforce CPQ, including product configuration, pricing rules, quoting, and troubleshooting to ensure smooth Lead-to-Order processes.
• Monitor Salesforce releases and emerging features, recommending relevant functionality for adoption.
• Support testing, change management, and deployment processes, ensuring smooth and controlled system updates.
• Ensure system security, compliance, and governance are upheld across the platform.