REQUIRED COMPETENCIES

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• Excellent organizational and communication skills

• High degree of proficiency with Salesforce development
• Exceptional interpersonal and collaboration skills with an aptitude for building rapport
• Ability to prioritize and manage deadlines
• Demonstrate ability to work autonomously
• Desire to develop relationships within the organization across teams
• A proven track record of implementing Salesforce and business improvements
• Experience providing excellent user support
• Ability to develop and implement a training curriculum for employees remotely

COMPENSATION & BENEFITS

The estimated base salary range for this position is $75,000 - $110,000, depending on relevant experience, along with eligibility for the company’s substantial bonus plan, with a target bonus of 30% of annual salary (prorated in first year based on start date). Compensation will be based on factors such as location, level, job-related knowledge, skills, and experience.

Pivot Energy is dedicated to providing a great work experience for all employees, placing an emphasis on company culture, and a focus on our people. To that end, Pivot offers an outstanding benefits package that includes:

• Excellent health/dental/vision insurance benefits with up to 100% of premiums covered by the company
• Four weeks of vacation plus employment milestone bonus vacations
• Company-paid life insurance and short- & long-term disability coverage
• Generous parental leave
• 401(k) matching
• Home Office Setup stipend for new employees
• Public transit reimbursement
• PTO for volunteering in the community
• Charitable donation matching up to $500/year
• Professional development and educational reimbursements

A complete list of all the benefits Pivot offers may be provided upon request.
Recruitment Agency Notice:
We appreciate your interest in partnering with us; however, we are not seeking recruitment agency support for this role.

ROLE OVERVIEW

Pivot Energy is seeking a highly capable Salesforce Administrator to join our growing IT team and to lead the development of process efficiencies within our Salesforce CRM instance. This role will be responsible for learning new and existing business processes to translate them into technical solutions. This will include gathering requirements and feedback from users, with the goal of designing best practice solutions. We are looking for someone with a strong understanding of the Salesforce platform and a desire to learn and grow in this role. The Salesforce Administrator should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction as a priority.

PRIMARY RESPONSIBILITIES

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• Identifying and gathering business requirements from users and stakeholders

• Creating and executing development plans
• Salesforce configuration changes and maintenance, including but not limited to: Flows, page layouts, record types, fields, custom settings, API integrations, dashboards, and reports
• Managing roles, profiles, sharing rules, and groups
• Performing database maintenance tasks
• Documenting processes and training materials
• Addressing user support tickets
• New hire and existing employee training
• Other special projects and/or duties as assigned