We are on a mission to do something that has never been done before – to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2023 Top Workplaces USA award as one of the nation’s top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits.
As our nationwide growth accelerates as, our Business Systems team plays a key role in driving forward our mission of Bringing Happiness to Every Home™ by aggressively implementing new systems and custom applications to achieve unparalleled success in serving our customers and optimizing our business.
As an onsite Salesforce Administrator- Support Specialist at West Shore Home®, you will contribute to this mission by leveraging technology and data to help transform the total business enterprise with the automation processes and workflows across every line of business. You will report directly to the Business Systems Support Team Lead and work closely with a team of Salesforce Support Specialists and Salesforce Administrators, as well as over 2,000 end users and internal stakeholders.

• Use your expertise to provide excellent support to the total business enterprise by serving as an internal subject matter expert for various Information/Technology systems
• Diagnose and resolve issues within Salesforce, Leap CPQ, Five9, and other company platforms
• Manage and oversee open tickets in the company Jira Service Desk and communicate updates with team members and internal customers via comments
• Provide exceptional service by responding to and complete support requests (tickets) in a timely manner as per Service-Level Agreement (2 Hours to First Response/40 Hours to Resolution)
• Manage processes that impact and relate to Salesforce Org, including creating and maintaining fields, views, reports, dashboards, campaigns and other Salesforce objects and functions
  What It Takes to Succeed

At West Shore Home, we are Default Aggressive towards our goals and take Extreme Ownership of our results. We’ll provide you with the training and tools to set you up for success, and we hope that you’ll bring:

• Strong preference towards an active Salesforce Administrator certification
• Knowledge of the standard capabilities of Salesforce including on-going customization/alterations
• Proficiency with automation tools- specifically updating and creating FLOWS
• Investigating workflows, processes, flows and configurations within the Salesforce.com environment to troubleshoot potential issues
• Education or experience in systems, databases, and administration tools
• Strong communication skills including the ability to communicate effectively with internal/external developers on a technical level, as well as front line employees with no technical background
• A commitment to getting better every day and using data to drive improvement

We Invest in YOU
We believe that when employees know they are valued and safe, they’ll bring their best efforts every day. That is why we go above and beyond to ensure that our teammates know just how much they mean to us, and we are proud to have earned Top Workplaces USA for Compensation & Benefits recognition.