Job Title: Salesforce Administrator
Organization: The Surplus Line Association of California (SLA)
Location: San Ramon, CA
Position Type: Full-time, In-Office
Salary: $85,000 - $115,000

ABOUT US:

At the Surplus Line Association of California (SLA), we don’t sell insurance—we protect access to it. As the only organization overseeing California’s $20+ billion surplus lines insurance marketplace, we help support coverage availability for businesses—from film studios to freight haulers—when risks are too complex, too large or too unique for the standard market.
Each year we review more than 1 million policy transactions, equip insurance brokers with compliance tools and continuing education courses, monitor the financial stability of global insurers and deliver data-driven insights that help the industry stay ahead of emerging risks. That impact—combined with our strong employee culture—has earned us recognition by Fortune as one of the Bay Area’s best places to work.

POSITION OVERVIEW:

We are seeking a skilled Salesforce Administrator to join our growing Salesforce team. You will work alongside other experienced Salesforce Admins to manage and optimize our Salesforce platform. The ideal candidate will have a strong understanding of Salesforce architecture, configuration, customization, and administration. In this role, you will help maintain data integrity, implement automation processes, and provide ongoing support to users. You’ll also collaborate closely with various departments to understand business needs and deliver effective Salesforce solutions.

QUALIFICATIONS:

• Must be a California resident.
• Bachelor’s degree.
• Salesforce Administrator certification (Salesforce Certified Administrator).
• Proven experience as a Salesforce Administrator, with a strong understanding of Salesforce platform functionality.
• Proficiency in Salesforce configuration, customization, and administration.
• Experience with Salesforce automation tools such as flows.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Experience with other Salesforce products (Sales Cloud, Service Cloud, Marketing Cloud Account Engagement, MuleSoft.) is preferred.
• Experience in the Insurance industry or Financial Services is a plus.
  This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper.
  The SLA is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
  About The Surplus Line Association of California:
  The Surplus Line Association of California (SLA) operates as a private, 501(c)(6) not-for-profit organization governed by a plan of operation approved by both the California Department of Insurance (CDI) and the SLA Board of Directors. Appointed by the Commissioner in 1994, the Association serves as the statutory surplus line advisory organization to the CDI and facilitates the state’s capacity to monitor and direct surplus line brokers’ placements of insurance with eligible surplus line insurers. Working with its members and the CDI, the Association assists its members’ compliance with California laws and regulations; helps maintain a healthy, fair, and competitive surplus line marketplace in California; and strives to protect the interests of California insurance consumers

• Configure and customize Salesforce to meet business requirements.
• Maintain data integrity and accuracy within the Salesforce platform.
• Ensure reliable API integrations between Salesforce and legacy systems.
• Develop and implement automation processes using Flow Builder, process builder, and other Salesforce automation tools.
• Create and maintain custom reports and dashboards to provide insights to stakeholders.
• Create and maintain documentation on processes, policies, application configuration, and help-related materials.
• Manage user roles, profiles, permissions, and security settings.
• Provide ongoing support and training to Salesforce users.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Stay updated on Salesforce releases and new features and assess their impact on current processes.
• Handle basic administrative tasks such as user management, data backups, and system maintenance.
• Troubleshoot issues and provide timely resolution to ensure smooth operation of Salesforce.
• Support Pardot/Marketing Cloud Account Engagement users.