Under the direction of the Technical Solutions Architect, the Goldschmidt Collective Salesforce Administrator will provide support related to the administration and usage of the Salesforce CRM system. The Salesforce Administrator will work with the Technical Solutions Architect to support the ongoing development of our Salesforce deployment. The incumbent will apply Salesforce knowledge and skills.to resolve a variety of moderately complex issues and will work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
The Salesforce Administrator will be responsible for executing day-to-day configuration, support, maintenance, and improvement of our CRM platform. Additionally, the incumbent will use their knowledge of the Salesforce Lightning platform and declarative tools to support the Technical Solutions Architect in maintaining the Salesforce configuration by working with custom objects, formula fields, workflows, custom views, and other content of intermediate complexity. This individual should be highly organized, capable of working independently, and possess excellent communication skills. The successful candidate will have a strong understanding of Salesforce.com best practices and functionality.
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
The salary range for this position is $73,500 - $126,500 (Annual Rate).
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

DEPARTMENT DESCRIPTION

The Goldschmidt Collective (TGC) which includes the National Clinician Consultation Center (NCCC) and the Reproductive Health Hotline (ReproHH) at the Department of Family & Community Medicine provides immediate, state-of-the-art HIV, viral hepatitis, substance use and reproductive and sexual health clinical guidance to health care providers (physicians, nurse practitioners, physician assistants, pharmacists and other health care professionals) across the country through seven telephone and online consultation services:

• HIV/AIDS Management Consultation Service (Warmline)
• Post-Exposure Prophylaxis Consultation Service (PEPline)
• Perinatal HIV Consultation and Referral Service
• Hepatitis C Consultation Service
• Pre-Exposure Prophylaxis Consultation Service (PrEPline)
• Substance Use Warmline
• Reproductive Health Hotline

REQUIRED QUALIFICATIONS

• Bachelor’s degree in a related area and one year of relevant experience and/or equivalent experience/training.
• Knowledge relating to the design and development of Salesforce software. Basic knowledge of Salesforce security features.
• Demonstrated experience with Salesforce database administration.

PREFERRED QUALIFICATIONS

• General knowledge of several areas of IT.
• Salesforce.com Admin (ADM201 and ADM211) certified
• Demonstrated ability to troubleshoot and repair moderately complex problems with computing devices, peripherals and software. Understanding of system performance monitoring and actions that can be taken to improve or correct performance. Basic knowledge of incident response procedures. Demonstrated ability to follow software specifications
• Knowledge of business processes and procedures. Knowledge of the design, development, and application of technology and systems to meet business needs.
• Knowledge of data management systems, practices, and standards.
• Demonstrated knowledge of computer security tools, best practices, and policies. Demonstrated skills applying security controls to computer software and hardware.
• Demonstrated testing and test planning skills.
• Ability to write technical documentation in a clear and concise manner.
• Demonstrated understanding of how system management actions affect users and dependent/related functions.
• Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
• Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines.
• Experience with Salesforce Service Cloud
• Experience with Salesforce Communities
• Knowledge of Visualforce and/or Apex
• Previous experience working in a SCRUM or agile environment

Please refer the Job description for details