Job Ref:
10023663
Location:
Adelphi, MD
Category:
IT and Project Management
Type:
Full time
Salesforce Administrator
CRM - Salesforce Solutions IIUS Exempt RegularFull timeStateside Exempt 2.3Location: Adelphi, MD (Hybrid)

SUMMARY:

Salesforce Administrator drives the efficiency and effectiveness of our growing sales and customer service teams to help them thrive while ensuring best practices. Salesforce Administrator is a trusted advisor on all things Salesforce. They are a vital bridge between business and technology.

EXPERIENCE:

• Minimum 4 years of experience as a Salesforce.com administrator
• Able to demonstrate proven core Salesforce System Admin skills and knowledge, including user management, workflows/rules, page and custom object configuration, Site and Community administration.
• Experience working with other Salesforce Administrators, Salesforce Developers and Salesforce Partners
• Experienced with Service Cloud and Omni Channel
• Experienced in implementing and running installed packages and/or connected apps
• Experience with Salesforce Lightning and migrating from Classic
• Experienced working in an Agile environment and with Agile tooling like Jira / Azure DevOps
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Strong understanding of Salesforce.com best practices and functionality
• Strong data management abilities
• A documented history of successfully driving projects to completion
• A demonstrated ability to understand and articulate complex requirements
• Previous experience working in a SCRUM or agile environment preferred

EDUCATION:

• Bachelor’s Degree
  All submissions should include a cover letter and resume.

Skills:

• Self-motivated and able to work both with the team and independently while remote
• Deep understanding of general CRM architecture as well as Salesforce process defaults and data structures
• Excellent written and verbal communication skills
• Excellent project management skills and a positive attitude
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Creative and analytical thinker with strong problem-solving skills
• Must demonstrate exceptional verbal and written communication skills
• Must demonstrate ability to communicate effectively at all levels of the organization
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, translate high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes
• Solid understanding of and detailed experience with the Salesforce.com architecture
• Knowledge of Software Development Life Cycle (SDLC) methodologies.
• Knowledge of JIRA, Azure DevOps or similar project management tool
• Knowledge of Agile methodology, working in 2-week sprints, daily scrums, etc.
• Areas of focus; Service Cloud, Omni-Channel, Communities, Case Management, Knowledge, CTI, SMS, Chat integration. Added plus: Education Cloud, Marketing Cloud, Einstein Analytic

• Serve as primary system administrator for the Salesforce.com environment with 1400+ users
• Work with Salesforce team to help solution business challenges with declarative configuration changes
• Able to partner with non-technical business leaders to translate their needs into a solution
• Manage Salesforce.com data feeds and other integrations
• Coordinate the evaluation, scope and completion of new business requests.
• Improvement of the data quality in the Salesforce org with regards to the end-to-end processes in the entire company
• Evaluates internal processes and design solutions to improve operational efficiencies.
• Works with 3rd-party vendors to implement new systems and product features.
• Assist in training of new users, and grow the Salesforce.com skill set across the organization
• Execute configuration changes.
• Perform new release evaluations & executes new functionality rollouts.
• Perform mass data imports using the API or import tools as requested.
• Manage and implement customization requests, including creating process builders, workflows, flows, alerts, automated email responses, etc.
• Work with developers to refactor existing code and translate to process builder, declarative automation
• Maintain updated system documentation and related SFDC policies/procedures.

Skills:

• Self-motivated and able to work both with the team and independently while remote
• Deep understanding of general CRM architecture as well as Salesforce process defaults and data structures
• Excellent written and verbal communication skills
• Excellent project management skills and a positive attitude
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Creative and analytical thinker with strong problem-solving skills
• Must demonstrate exceptional verbal and written communication skills
• Must demonstrate ability to communicate effectively at all levels of the organization
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, translate high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes
• Solid understanding of and detailed experience with the Salesforce.com architecture
• Knowledge of Software Development Life Cycle (SDLC) methodologies.
• Knowledge of JIRA, Azure DevOps or similar project management tool
• Knowledge of Agile methodology, working in 2-week sprints, daily scrums, etc.
• Areas of focus; Service Cloud, Omni-Channel, Communities, Case Management, Knowledge, CTI, SMS, Chat integration. Added plus: Education Cloud, Marketing Cloud, Einstein Analytics

Education & Experience Requirements: