Salesforce Program Analyst

12-month fixed-term contract | Likely extensions | Iconic Australian organisation

An iconic Australian organisation is seeking an experienced Program Analyst to support a significant Salesforce transformation program.

Working across multiple workstreams, you will provide program-level coordination, governance and reporting while ensuring risks, actions, issues, decisions and dependencies are effectively managed. This role will suit someone who can work confidently in a fast-paced environment, connect the dots across complex initiatives and maintain a clear view of the broader program.

Key responsibilities

• Support program planning, governance, reporting and delivery activities
• Manage RAIDD registers, including risks, assumptions, issues, decisions and dependencies
• Coordinate activities and dependencies across multiple workstreams
• Prepare program updates, status reports, dashboards and governance documentation
• Monitor key milestones, actions and delivery commitments
• Work closely with project managers, delivery teams and senior stakeholders
• Maintain accurate documentation across Jira, Confluence and Smartsheet
• Support teams working across Agile, Waterfall and hybrid delivery environments
• Identify potential delivery challenges and proactively support their resolution

What you'll bring

• Previous experience as a Program Analyst, PMO Analyst or similar
• Strong experience supporting complex programs with multiple workstreams
• Demonstrated experience managing RAIDD and program governance activities
• The ability to understand dependencies and maintain a program-wide view
• Experience working across Agile and Waterfall delivery methodologies
• Proficiency with Jira, Confluence, Microsoft Office and Smartsheet
• Strong organisational, analytical and stakeholder management skills
• A proactive and pragmatic approach with a strong focus on outcomes
• The ability to adapt and remain effective in a fast-paced, evolving environment

Experience working with Salesforce, Genesys or Verint would be highly advantageous

• This is an excellent opportunity to join a high-profile transformation program within one of Australia's most recognised organisations. The position is offered as an initial 12-month fixed-term contract, with likely extensions

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