Position: Salesforce Analyst
Reports to: Executive Director of Product Innovation
Department: IT Application
Location: US Remote

WHO WE ARE:

CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

PREFERRED SKILLS:

• Experience with Salesforce Sales and Service Cloud.
• Familiarity with data privacy requirements such as FERPA and GDPR.
• Exposure to integrated Salesforce tools used in nonprofits (e.g, Marketo, DocuSign, Twilio, Five9).
• Experience with global program operations or multilingual environments is a plus.
  CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.
  Due to federal regulations a background and reference check will be conducted as a condition of employment

• Provide responsive, clear, patient, and user-friendly support to users across departments such as Sales, Admissions, Enrollment, Program Operations, Health, Safety and Security, Participant Services and Institutional Relations using Jira.
• Troubleshoot and resolve user issues involving permissions, page layouts, reports, and automated processes related to student and partner workflows.
• Support onboarding and training of new staff on Salesforce tools, with a focus on how CRM supports our educational mission and compliance standards.
• Maintain user profiles, permission sets, queues, and other user access configurations aligned with data security and FERPA/GDPR compliance.
• Assist with data imports and exports, ensuring accuracy of participant records, program information, and related business data.
• Help build and maintain reports and dashboards that support recruitment, program operations, and partner engagement teams.
• Coordinate with Salesforce Admins and Product Managers within our Scrum teams to escalate complex issues and test new features or enhancements and support iterative delivery in an Agile environment.
• Assist Salesforce Admins with testing new features and enhancements to ensure functionality, user experience, and alignment with business requirements.
• Support ongoing user adoption by contributing to documentation and knowledge base articles for internal users.
• Help facilitate training on new features, conduct training assessments to identify areas of improvement, and maintain training resources