ROLE RESPONSIBILITIES

To ensure the effective operation, integration, and continuous improvement of the Salesforce and Planisware platforms. This includes maintaining data integrity, enabling process automation, and aligning system capabilities with business objectives. In Salesforce, the focus is on supporting CRM processes, governance compliance, and business insight generation. In Planisware, the emphasis is on project delivery, resource management, and reporting.
Collaboration with RED process owners, delivery teams and Tractebel counterparts is essential to ensure alignment and consistency across shared systems and processes.

ROLE REQUIREMENTS

• Degree in Information Systems, Business Administration, Business Management or related field (or equivalent practical experience).
• Project management qualification (e.g. APM/PRINCE2) or experience—either in a management or administrative support capacity—would be beneficial.
• Proven experience or familiarity administering Salesforce and/or Planisware in a project-based or consultancy environment.
• Understanding of CRM and Project Portfolio Management (PPM) workflows, including opportunity tracking, bid management, and project lifecycle governance.
• Competence in data management and integration across enterprise systems (e.g. SAP, Sezame).
• Proficient in Microsoft 365, including Word, Excel, PowerPoint, Teams, and SharePoint.
• Experience working with project delivery teams, resource managers, and process owners to align system functionality with operational needs.
• Knowledge of engineering or consultancy operations, including client due diligence and commercial workflows.
• Understanding of project and design management principles, reporting methodologies, and quality assurance processes.
• Ability to support improvements in project delivery, resource management, and CRM governance.
• Strong analytical and logical mindset with the ability to prioritise workload and meet deadlines.
• Excellent communication skills, with the ability to liaise effectively with both technical and non-technical stakeholders.
• Confident in delivering training, inductions, and 1:1 coaching, with clear and engaging presentation skills.
• Committed to continuous improvement and enhancing user experience.
• Background in consulting or construction preferred.
• Good understanding of international working and business operations of a global consultancy