About the job

Key Accountabilities

Coordinates or directly executes the analysis to determine system requirements for new or enhanced systems to plans and provides estimates
Engages with business users, business/technical analysts, solution architects and others to understand needs and requirements for project and maintenance development tasks
Provides technical leadership, direction, mentoring, couching to developers performing systems analysis, application design, development, unit testing and implementation to optimise delivery but also enable knowledge sharing and team capability build activities
Allocates and coordinates the delivery activities to design, develop, test, implement and support applications in support of broader project and IT delivery plans
Oversees the design and coding of programs of all levels of complexity in alignment with business requirements and solution architecture for project and maintenance activities
Provides technical support around production problems and other maintenance activities to ensure that applications are performing well and as designed
Monitors and reviews work undertaken throughout the development phase to ensure appropriate use of resources and adherence to schedules
Challenges existing processes and practices to continuously drive efficiencies and technology delivery performance
Coordinates the provision of high-quality technical documentation and manuals that enable effective knowledge management, maintenance support and governance
Keeps up to date with developments in the digital technology space to ensure that the project keeps up with best practices and new approaches
Accountable for the software quality of development team and supporting QA and UAT activities to enhance solution quality
Manages server and client builds for releases, coordinating closely with testing, infrastructure & release teams
Management of development team staff and employee performance
Provide leadership and guidance to coach, motivate, and lead team members to their optimum performance levels and career development

Knowledge, Skills And Experience

A minimum of 8-10 years in a professional technical lead role for Salesforce CRM platform development with knowledge of the entire application stack on Financial Cloud – Sales and Services Cloud.
3+ years of project experience with packaged software or custom development implementations of customer projects. Salesforce experience preferred.
Strong understanding and experience of:
- Sales and Service Cloud
- Integration patterns and Event based development for Salesforce CRM
- Knowledge of Einstein Analytics
- Integration with Other Salesforce applications such as Marketing Cloud, Tableau
- IVR implementation experience for scope of Salesforce CRM work
- CI/CD and data migration techniques for Salesforce CRM
- Hands on design and development of custom solutions on the force.com platform including work in Apex, VisualForce, Lightening components and data migration
Extensive experience across all stages of the development lifecycle

Proven track record of managing mobile development delivering high quality Salesforce CRM – Sales and Service Cloud implementation for Financial Cloud based solution

Demonstrated experience developing in an Agile/DevOps environment
Proven track record in successfully mentoring staff and building a strong team environment
Excellent negotiation, relationship building skills with Internal and External clients
Strong verbal and written communication skills
One or more current Salesforce certifications (Administrator, Developer, Sales/Service Cloud, Advanced Administrator) would be highly desirable
Degree in Computer Science or a related discipline
Excellent communication skills

Responsibilities

About the job

Key Accountabilities

Coordinates or directly executes the analysis to determine system requirements for new or enhanced systems to plans and provides estimates
Engages with business users, business/technical analysts, solution architects and others to understand needs and requirements for project and maintenance development tasks
Provides technical leadership, direction, mentoring, couching to developers performing systems analysis, application design, development, unit testing and implementation to optimise delivery but also enable knowledge sharing and team capability build activities
Allocates and coordinates the delivery activities to design, develop, test, implement and support applications in support of broader project and IT delivery plans
Oversees the design and coding of programs of all levels of complexity in alignment with business requirements and solution architecture for project and maintenance activities
Provides technical support around production problems and other maintenance activities to ensure that applications are performing well and as designed
Monitors and reviews work undertaken throughout the development phase to ensure appropriate use of resources and adherence to schedules
Challenges existing processes and practices to continuously drive efficiencies and technology delivery performance
Coordinates the provision of high-quality technical documentation and manuals that enable effective knowledge management, maintenance support and governance
Keeps up to date with developments in the digital technology space to ensure that the project keeps up with best practices and new approaches
Accountable for the software quality of development team and supporting QA and UAT activities to enhance solution quality
Manages server and client builds for releases, coordinating closely with testing, infrastructure & release teams
Management of development team staff and employee performance
Provide leadership and guidance to coach, motivate, and lead team members to their optimum performance levels and career development

Knowledge, Skills And Experience

A minimum of 8-10 years in a professional technical lead role for Salesforce CRM platform development with knowledge of the entire application stack on Financial Cloud – Sales and Services Cloud.
3+ years of project experience with packaged software or custom development implementations of customer projects. Salesforce experience preferred.
Strong understanding and experience of:
- Sales and Service Cloud
- Integration patterns and Event based development for Salesforce CRM
- Knowledge of Einstein Analytics
- Integration with Other Salesforce applications such as Marketing Cloud, Tableau
- IVR implementation experience for scope of Salesforce CRM work
- CI/CD and data migration techniques for Salesforce CRM
- Hands on design and development of custom solutions on the force.com platform including work in Apex, VisualForce, Lightening components and data migration
Extensive experience across all stages of the development lifecycle

Proven track record of managing mobile development delivering high quality Salesforce CRM – Sales and Service Cloud implementation for Financial Cloud based solution

Demonstrated experience developing in an Agile/DevOps environment
Proven track record in successfully mentoring staff and building a strong team environment
Excellent negotiation, relationship building skills with Internal and External clients
Strong verbal and written communication skills
One or more current Salesforce certifications (Administrator, Developer, Sales/Service Cloud, Advanced Administrator) would be highly desirable
Degree in Computer Science or a related discipline
Excellent communication skills