Key Responsibilities Claims Domain Architecture & ModernisationRepresent the Claims domain across the Claims Modernisation Program, providing architectural guidance and domain expertise to support the transition from Novus to Salesforce.
Develop and maintain the Claims domain architecture, target-state roadmaps and transition strategies, ensuring alignment with business objectives, enterprise architecture principles and technology direction.
Support the delivery of claims transformation outcomes through practical, scalable and sustainable architecture approaches that improve customer experience, operational effectiveness and long-term platform value.
Salesforce Architecture & Platform StewardshipProvide architectural guidance across Salesforce Service Cloud, Public Sector Solutions (PSS), Experience Cloud, Marketing Cloud, OmniStudio and associated Salesforce capabilities.
Promote the adoption of architecture standards, reusable patterns and platform best practices to support consistency, maintainability and scalability.
Work closely with Salesforce Platform teams to support platform governance, performance, sustainability and capability optimisation while minimising technical debt and unnecessary customisation.
Enterprise Governance & Cross-Domain CollaborationRepresent the Claims domain in architecture governance forums, design reviews and enterprise architecture discussions.
Collaborate with peer Domain Architects, enterprise architects and delivery teams to ensure alignment across business domains, technology initiatives and customer journeys.
Contribute to the review of cross-domain Salesforce solutions to promote consistency, reuse, simplification and enterprise-wide outcomes while addressing dependencies and potential design conflicts.
Solution Design, Assurance & Delivery SupportProvide architecture guidance and design assurance across Claims initiatives, ensuring solutions align with business requirements, enterprise standards and platform guardrails.
Review and assess solution designs developed by delivery teams, technical specialists and implementation partners, providing recommendations that support quality, security, maintainability and long-term sustainability.
Contribute architectural expertise across application, integration, data, security and technology domains throughout the solution lifecycle.
Business Capability, Integration & Data ArchitecturePartner with business stakeholders to translate strategic objectives and business requirements into sustainable technology solutions.
Support architecture activities related to claims management, injury management, return-to-work and customer engagement capabilities.
Define and promote integration, information and data architecture practices across Salesforce, MuleSoft, AWS and enterprise platforms, ensuring alignment with enterprise data governance, privacy and security requirements.
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