Role : Salesforce B2B Commerce Support ConsultantExperience : 6+ YearsLocation : SydneyJob Type : Full Time (Permanent)

Role Overview :

A functional B2B Commerce specialist responsible for configuring, supporting, and administering Salesforce B2B Commerce implementations. This role combines hands-on storefront support with core Salesforce platform administration including user management, org health monitoring, and debugging ensuring both business functionality and platform stability.

Essential Criteria :

• Hands-on Salesforce B2B Commerce configuration experience
• Experience Cloud knowledge (storefront setup, personas, permissions)
• Strong understanding of B2B data model: buyer groups, entitlements, price books, categories
• Salesforce Platform Administration — user management, profiles, permission sets, roles
• Experience monitoring debug logs, login history, and audit trails
• Knowledge of Flows and declarative automation tools

Salesforce Platform Administration :

• User Management: Create, manage, and deactivate user accounts; assign profiles, roles, and permission sets; manage MFA, SSO, and login policies
• Permissions & Security: Configure and audit permission sets, sharing rules, org-wide defaults, field-level security, and public group memberships
• Monitoring & Org Health: Monitor system logs (debug logs, login history, event monitoring, API usage), track org limits, and proactively flag issues
• Debugging & Troubleshooting: Use Setup Audit Trail, debug logs, and Flow debug tools to investigate and resolve configuration and system issues
• Automation Maintenance: Build and maintain Flows, Process Builders, and approval processes; manage and troubleshoot validation rules
• Data Management: Perform data loads and clean-up using Data Loader or Import Wizard; support data quality initiatives
• Release & Change Management: Manage sandbox refreshes, deploy change sets, maintain deployment documentation
• Support & Incident Management: Act as first point of contact for platform support tickets; triage, resolve, and escalate issues as needed