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Salesforce BA at ZENSAR TECHNOLOGIES SINGAPORE PTE LTD

, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, Agentforce, Einstein AI, Business Analysis, Service Cloud, Field Service Lightning, Discovery Workshops, Stakeholder Management, Process Flow Diagramming, Lucidchart, Miro, Data Privacy, AI Governance, Change Management, User Acceptance Testing, Communication

Industry

IT Services and IT Consulting

Description

As a Principal Consultant/Business Analyst, you will play a crucial role in connecting business objectives with Agentforce capabilities. Your primary responsibility will be to lead discovery workshops, identifying and defining AI agent use cases such as auto-resolution, proactive field service dispatch, sentiment analysis, and post-call summarization. You will author comprehensive epics, user stories, acceptance criteria, and process flow diagrams, ensuring a clear and structured approach to project development. Additionally, you will manage stakeholder alignment across various teams, including Customer Experience (CX), IT, Operations, and Legal, with a focus on data privacy and AI governance. Your expertise will be instrumental in defining success metrics and overseeing UAT, as well as supporting change management and end-user training initiatives.

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Responsibilities

The Principal Consultant will lead discovery workshops to define AI agent use cases and bridge business objectives with Agentforce capabilities. They are responsible for authoring epics and user stories while managing stakeholder alignment across IT, Operations, and Legal teams.