Salesforce Business Analyst(Bilingual)_Canada at Cloud SynApps Inc.

Mississauga, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, Business Analysis, Bilingual, Data Analysis, User Training, Sales Cloud, Service Cloud, Configuration, Customization, Process Improvement, Agile, Stakeholder Collaboration, Technical Specifications, Data Migration, Communication, Interpersonal Skills

Industry

IT Services and IT Consulting

Description

Position Overview We are seeking a Bilingual (French & English) Salesforce Business Analyst to join our team in Canada. French language proficiency is mandatory. The ideal candidate will play a critical role in bridging business needs with Salesforce solutions, ensuring that system capabilities align with organisational objectives. This role involves gathering and analysing requirements, designing scalable Salesforce configurations, and collaborating closely with developers, administrators, and stakeholders to deliver impactful business outcomes. The Salesforce Business Analyst will also support ongoing system enhancements, conduct user training, and champion best practices to maximise the value of Salesforce across the organisation. Key Responsibilities Gather, document, and analyse business requirements from stakeholders across different departments. Translate business requirements into technical specifications and Salesforce solutions. Design and configure Salesforce features such as custom objects, fields, workflows, and validation rules. Collaborate with Salesforce developers and administrators to implement solutions and enhancements. Conduct user training sessions and create training materials as needed. Perform data analysis and data migration activities. Provide ongoing support and maintenance of Salesforce applications. Stay current with Salesforce releases, features, and best practices. Identify opportunities for process improvement and efficiency gains using Salesforce capabilities. Requirements Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field. 5–7 years of experience working as a Salesforce Business Analyst. Strong understanding of the Salesforce platform, including Sales Cloud and Service Cloud. Proven ability to gather and analyse complex business requirements. Experience with Salesforce configuration and customisation (e.g., workflows, process builder, validation rules). Familiarity with data management and integration concepts. Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels. Bilingual proficiency (French & English) is mandatory. Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform App Builder) are a plus. Experience working in an Agile environment is preferred Location — Canada, Hybrid

Responsibilities

The Salesforce Business Analyst will gather and analyze business requirements, translate them into Salesforce solutions, and collaborate with developers and stakeholders. They will also conduct user training and support ongoing system enhancements.