JOB DESCRIPTION:

Location: Chicago, Dallas, Houston, Atlanta

REQUIRED SKILLS:

• Minimum of 5+ years as a functional business analyst on Salesforce Projects
• Excellent verbal skills and writing skills for requirement and technical documentation and other deliverable documentation
• Solid understanding of Salesforce Sales, Service, and Experience Cloud
• Prefer candidate with some experience in user education and training activities

• Analyze user needs, program functions, and steps required to develop and/or modify applications
• Responsible to capture & assess business requirements and provide design leadership to address impact analysis to process flows, systems impact, and application impact analysis
• Ability to capture and appropriately communicate project business requirements (functional and non-functional requirement)