Summary:
The Salesforce Business Analyst will be responsible for gathering business requirements, analyzing processes, and working closely with stakeholders to deliver solutions within Salesforce. The role involves translating business needs into functional specifications, ensuring Salesforce configurations align with the organization’s objectives, and supporting the optimization and enhancement of Salesforce systems.
The ideal candidate should possess strong analytical skills, in-depth Salesforce knowledge, and the ability to collaborate effectively with cross-functional teams to enhance business processes and ensure seamless integration within the Salesforce platform.

Key Responsibilities:

• Serve as the primary point of contact for client stakeholders, understanding their business needs and objectives within the utilities industry.
• Collaborate with clients to gather, analyze, and document business requirements related to Salesforce.
• Work with technical teams to translate business requirements into scalable and effective Salesforce solutions, with focus on Sales Cloud.
• Analyze and map existing business processes, identifying areas for improvement and recommending Salesforce-based solutions aligned with industry best practices.
• Facilitate workshops, meetings, and presentations with client leadership, ensuring clear communication of project goals and deliverables.
• Develop functional specifications, process flows, and user stories to guide the development and configuration of Salesforce solutions.
• Assist in the creation and execution of test plans to ensure the implemented solutions meet business requirements and quality standards.
• Provide training and support to end-users, ensuring successful adoption and utilization of Salesforce solutions.
• Identify opportunities for process optimization and automation within the Salesforce environment.
• Conduct User Acceptance Testing (UAT) and troubleshoot issues.

Must Have skills:

• Bachelor’s degree in business administration, Information Systems, or a related field.
• Minimum of 4 years of experience as a Business Analyst.
• Expertise in Sales Cloud, Service Cloud, and automation tools like Flow and Process Builder. Salesforce implementation experience across the whole Software Development Lifecycle (SDLC)
• Familiarity with utilities industry processes and the ability to tailor Salesforce solutions to meet industry-specific needs.
• Excellent analytical and problem-solving abilities to translate complex business requirements into actionable technical solutions.
• Strong business analysis skills, including requirement gathering and process mapping.
• Experience with Salesforce reporting, dashboards, and data management (Data Loader).
• Solid understanding of Salesforce testing, UAT, and issue resolution.
• Strong verbal and written communication skills, capable of interacting with both technical and non-technical stakeholders.

Nice to have skills:

• Effective stakeholder management abilities.
• Excellent knowledge of Scrum, Agile, SAFe, DevOps, and technology such as Jira and Confluence.
• Experience with Agile methodologies and tools such as Jira or Confluence.
• Knowledge of third-party Salesforce integrations (APIs, middleware tools).
• Strong data analysis and advanced reporting skills.

Education:

• Bachelor’s degree in business, IT, or a related field; Salesforce certifications (e.g., Salesforce Admin, App Builder, Business Analyst) are a plus.
• 4+ years of experience as a Salesforce Business Analyst.

Life at Capgemini:

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Collaborating with teams of creative, fun, and driven colleagues
• Flexible work options enabling time and location-based flexibility
• Company-provided home office equipment
• Virtual collaboration and productivity tools to enable hybrid teams
• Comprehensive benefits program (Health, Welfare, Retirement and Paid time off)
• Other perks and wellness benefits like discount programs, and gym/studio access.
• Paid Parental Leave and coaching, baby welcome gift, and family care/illness days
• Back-up childcare/elder care, childcare discounts, and subsidized virtual tutoring
• Tuition assistance and weekly hot skill development opportunities
• Experiential, high-impact learning series events
• Access to mental health resources and mindfulness programs
• Access to join Capgemini Employee Resource Groups around communities of interest

About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get The Future You Want | www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in Canada must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in Canada by Capgemini.
Job Programmer/Analyst
Schedule Full-time
Primary Location CA-AB-Calgary
Organization NA APPS CAN INDUSTRIE

• Serve as the primary point of contact for client stakeholders, understanding their business needs and objectives within the utilities industry.
• Collaborate with clients to gather, analyze, and document business requirements related to Salesforce.
• Work with technical teams to translate business requirements into scalable and effective Salesforce solutions, with focus on Sales Cloud.
• Analyze and map existing business processes, identifying areas for improvement and recommending Salesforce-based solutions aligned with industry best practices.
• Facilitate workshops, meetings, and presentations with client leadership, ensuring clear communication of project goals and deliverables.
• Develop functional specifications, process flows, and user stories to guide the development and configuration of Salesforce solutions.
• Assist in the creation and execution of test plans to ensure the implemented solutions meet business requirements and quality standards.
• Provide training and support to end-users, ensuring successful adoption and utilization of Salesforce solutions.
• Identify opportunities for process optimization and automation within the Salesforce environment.
• Conduct User Acceptance Testing (UAT) and troubleshoot issues