Role Overview:
The Salesforce Business Analyst will bridge the gap between stakeholders and the development team to ensure business needs are met effectively within the Salesforce platform. The role involves gathering requirements, managing backlogs, and conducting user acceptance testing using Agile methodologies. The ideal candidate will have a strong understanding of Salesforce features and collaborate to drive successful implementations and system optimizations.

Key Responsibilities:

• Serve as a key liaison among stakeholders to identify and understand project requirements, user stories, and acceptance criteria for Salesforce implementations.
• Apply deep understanding of Salesforce’s capabilities and limitations to guide effective and scalable solutions for system implementation.
• Collaborate closely with the development team, Scrum Masters, and Product Owners to align project goals with business objectives and ensure successful delivery.
• Conduct requirement analysis, user acceptance testing, and manage backlog prioritization in an Agile project setting.

Mandatory Qualifications & Experience:

• At least a Diploma, preferably in Business, Computer Science, Information Technology, or an Engineering discipline.
• Minimum of 4 years as a Business Analyst, Scrum Master, Product Owner, or equivalent in Agile projects.

Certifications (nice to have):

• Certified Scrum Product Owner (CSPO) or Certified Scrum Master (CSM) or an equivalent Agile certification.
• Salesforce Certified Business Analyst
• Salesforce Administrator Certification (CRT101)

• Serve as a key liaison among stakeholders to identify and understand project requirements, user stories, and acceptance criteria for Salesforce implementations.
• Apply deep understanding of Salesforce’s capabilities and limitations to guide effective and scalable solutions for system implementation.
• Collaborate closely with the development team, Scrum Masters, and Product Owners to align project goals with business objectives and ensure successful delivery.
• Conduct requirement analysis, user acceptance testing, and manage backlog prioritization in an Agile project setting