Salesforce Business Analyst at S&P Global

Islamabad, Islamabad Capital Territory, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

0.0

Posted On

24 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, Technical Support, Agile Best Practices, Analytical Skills, Communication Skills, Collaboration Skills, Solution Design, Process Improvement, Incident Management, Technical Documentation, Knowledge Management, User Feedback Monitoring, Technology Trends, End-to-End Solutions, Integration Understanding

Industry

Financial Services

Description

About the Role: Grade Level (for internal use): 08 Role: Salesforce Business Analyst The Team You’ll join a team of enthusiastic professionals supporting our Salesforce and Order-to-Cash (OTC) technical solutions. The team is committed to guiding our business partners and end users with industry best practices, innovative solution design, and creating long-term value for our customers. We work collaboratively across technical and business units to deliver excellence in Commercial Operations. The Impact As a Salesforce Business Analyst, you will play a crucial role in supporting S&P Global’s critical CRM system, ensuring continuous improvement and operational excellence. Your proactive approach to analyzing technical solutions and recommending enhancements will help drive process quality, maximize technology effectiveness, and create lasting value for our clients and stakeholders. What’s in it for you Opportunity to work with a dynamic technical support team and industry-leading CRM tools. Engage with business partners, end users, and technical experts to deliver impactful solutions. Develop your expertise in solution design and process improvement. Contribute to AI-focused initiatives and knowledge management efforts. Exposure to the latest technology trends and industry best practices. Responsibilities Support S&P Global’s CRM system for ongoing excellence in Commercial Operations. Collaborate with end users, product owners, and development teams from Order-to-Cash, Salesforce, and Entitlements. Proactively analyze technical solutions and identify areas for operational improvement. Engage with stakeholders to understand requirements and resolve issues. Manage and resolve critical incidents as an active member of the technical support team. Assist in creating comprehensive technical documentation and Knowledge Base articles. Ensure effective execution of the month-end close process through collaboration and issue mitigation. Supervise activities between resources, facilitating smooth workflow for service delivery. Monitor user feedback and provide suggestions for improvement to Scrum teams and Product Owners. Stay current with field practices and research new technology trends to enhance service standards and delivery. Understand end-to-end solutions and integrations within the overall architecture. What we’re looking for 1–2 years of total experience, with at least 1 year working with Salesforce and/or on a technical support team in a related field. Basic understanding of Agile best practices. Good understanding of development environments and testing processes. Strong analytical, communication, and collaboration skills. Preferred Qualifications: Bachelor's or higher degree in technology related field. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH203 - Entry Professional (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) S&P Global delivers Essential Intelligence® that shapes decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

Responsibilities

Support S&P Global’s CRM system and collaborate with various teams to ensure operational excellence. Analyze technical solutions and engage with stakeholders to drive process improvements.