Salesforce Business Analyst - Service Cloud (Cleared) at Thunder

, , United States -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, Service Cloud, Experience Cloud, Government Cloud Plus, Business Process Modeling, Agile Methodology, Stakeholder Management, User Acceptance Testing, Configuration, Customization, Documentation, Discovery Workshops, Call Flow Designs, Salesforce AI, Scrum, Functional Specifications

Industry

IT Services and IT Consulting

Description

Business Analyst - Salesforce Service Cloud (Cleared - Secret) Location: Remote (US-based, DC Metro Area preferred). Possible in-person expectations include visits with customers, Salesforce offices, and to Thunder offices in Tysons Corner, VA. Employment Type: This is a contingent role based upon a successful bid award. Role Summary: Thunder is seeking a Business Analyst (BA) to play a vital role in the delivery of complex Federal Salesforce Public Sector solutions, with a focus on Service Cloud and Experience Cloud. Working in close partnership with the Federal Solution Architect, you will act as a bridge between mission requirements and technical execution. You will lead the elicitation of requirements, define user stories, and perform hands-on configuration to ensure best-in-class outcomes within rigorous Federal security and compliance standards. Responsibilities: Collaborate with the Solution Architect to align technical designs with business strategies, ensuring all documentation complies with Federal standards. Support running discovery workshops with cleared Federal stakeholders to elicit mission-critical requirements and translating them into functional specifications and user stories. Develop detailed business process diagrams and call flow designs to support the design of scalable Federal solutions. Supports the configuration of Salesforce Service Cloud, Experience Cloud, and Government Cloud Plus environments to meet documented user stories. Support client User Acceptance Testing (UAT) and collaborate with developers and QA resources to verify that solutions meet rigorous Federal requirements. Coordinate with all Delivery resources to assign work and ensure high-quality deliverables. Stay updated on Salesforce trends like Agentforce and AI capabilities to provide innovative solutions within secure Government Cloud Plus environments. Qualifications: 4-6+ years of Salesforce consulting experience, with a proven track record in large-scale Federal environments. Extensive hands-on experience with Salesforce Government Cloud Plus, Service Cloud, and Experience Cloud. Deep knowledge of the Salesforce ecosystem with advanced expertise in configuration, customization, and business process modeling. Proven working knowledge of, or willingness to learn, Agentforce and Salesforce AI capabilities. Exceptional stakeholder management skills and the ability to establish credibility with Federal decision-makers. Practical expertise in Agile methodology, including managing scrum calls and prioritizing backlogs for complex programs. US Citizenship required. Active Security Clearance required. Bachelor's degree required. Required: Salesforce Certified Administrator and Business Analyst. Preferred: Service Cloud Consultant, Experience Cloud Consultant, and Salesforce AI Specialist. Why Thunder? Because You Deserve More Than Just a Job. A Culture of Builders – We’re a remote-first, global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in. Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take. Perks In Store for You: Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered. Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Come make your mark! Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology. People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.

Responsibilities

The Business Analyst will collaborate with the Solution Architect to align technical designs with business strategies and support the configuration of Salesforce environments. They will also lead the elicitation of requirements and ensure compliance with Federal standards.