Salesforce Business Analyst

at  VRP Consulting

Company Description
VRP Consulting is an global, full-service Salesforce® consulting, development, and expert outsourcing partner delivering across the entire Salesforce platform. We’re passionate about using our expertise for the benefit of all kinds of clients worldwide, whether they’re a nonprofit organization or an industry-leading business.
VRP is a 2022 and 2020 Salesforce Innovation Award Winner, and 1 of only 9 Salesforce Product Development Outsourcers (PDOs) worldwide. We love to take on exciting and interesting projects and we care about professional development. With more than 12 years in the market, 16 offices in 12 countries and over 2,000 successful projects, when you join VRP, you’re in the perfect place to do great work, learn and develop your skills, and take your career forward.
Job Description

QUALIFICATIONS

• 4+ years of proven experience in Business Analysis or a related field
• 4+ years in customer facing role is a must
• Salesforce knowledge is a must
• Atlassian toolkit (Jira / Confluence) experience is a must
• Proven analytical abilities
• Previous experience with multiple stakeholders to scope requirements
• Upper-Intermediate English level
• Practical experience generating process documentation and reports
• Knowledge of process mapping standards (UML preferred)
• Proven ability to facilitate requirements-gathering workshops
• The ability to influence stakeholders and work closely with them to determine acceptable solutions
• Knowledge of User Story and Functional documentation writing best practices
• Proven ability to lead meetings about the system solution with multiple participants from IT and business

• Working on Salesforce implementation projects for external customers
• Conducting business communication with existing and new clients
• Working with requirements gathering and functional documentation
• Preparation of process mapping diagrams and flowcharts
• Daily interaction with technical consultants and development team
• Participating in the timely and accurate preparation and/or review of all significant information provided by clients
• Identifying and capitalizing on improvement opportunities during every phase of the project
• Identifying and addressing operational, financial, and technological risks within the project
• Providing project analysis to senior management by producing required documentation including business requirements, future state proposals, UAT plan, use cases, sequence diagrams, and scope matrixes
• Performing Demo sessions on developed functionalities
• Helping the business to cost-effectively implement technology improvements and solutions
• The ability to handle multiple projects in a fast-paced environment
• Identifying innovative ways to increase customer satisfaction