Salesforce Business Analyst with Field services - 10+ yrs - Remote at Ajna Infotech

Irving, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, Business Analysis, Field Services, Technical Specifications, Requirements Gathering, Stakeholder Engagement, Documentation, Process Improvement, User Stories, Functional Design, Cross-Functional Leadership, Technical Documentation, Salesforce Implementation, Architecture Documents, Business Strategy Alignment, Third-Party Tools

Industry

IT Services and IT Consulting

Description

Company Description Siri InfoSolutions, Inc. is a private equity consortium firm providing IT staffing services to Fortune 500 clients across the US. We believe that it’s an exceptional company - a company of people proud of the work they do and the solutions they provide. By understanding what drives our specialty industries, becoming involved in our communities on a professional and personal basis, following a disciplined process of identifying quality candidates, partnering with employers to understand their core business and their employment requirements, and delivering exceptional service, we achieve great results for all concerned. Job Description Position: Salesforce Business Analyst with Field services Location: Remote Duration: 12+ Months Job description: • Translating business requirements into clear, actionable technical specifications - including mockups, field definitions, custom objects, list views, reports, KPls,and security needs. • Conducting in-person workshops with clients and stakeholders to gather, analyze, and define technical requirements. • Partnering with technical teams to develop use cases, functional design documents, and user stories. • Leading Business Analysts and client teams through project engagements as required. • Collaborating with technical architects and development teams to ensure solutions align with business goals and requirements. • Providing cross=functional leadership throughout the software development lifecycle, ensuring high=quality and on=time delivery. • Driving end-to-end requirements gathering, documentation, and validation through production deployment. • Engaging with internal and external subject matter experts to clarify and validate business needs. • Working closely with technology and development teams to define and confirm business requirements and technical specifications for delivery. • Mapping current Salesforce implementations across departments (Sales, Service, Field Service, Marketing, Operations, Finance, etc.) and platforms (Service Cloud, Field Service Lightning). • Maintaining and updating the Technical Library, including COE SharePoint and Knowledge Base documentation. • Gathering and organizing architecture documents and technical guidelines across Salesforce organizations. • Compiling and publishing monthly Salesforce release updates. • Assessing business processes across internal organizations to identify improvement opportunities. • Developing documentation such as problem statements, process flows, gap analyses, and solution recommendations. • Presenting Salesforce overviews and COE roadmaps to Director- and VP-level leadership. • Acting as a key liaison between the business community and IT to design and deliver technical solutions that meet user needs. • Partnering with Business Owners to align technology solutions with overall business strategy. • Collaborating with Development teams to create and maintain accurate technical documentation . • Supporting business case development, approval,and prioritization efforts while shaping IT's contribution. • Translating high-level business objectives into detailed functional and technical specifications and managing subsequent changes. • Working with Enterprise Architecture, Solutions Architects, and Business Owners to evaluate and select third-party tools and technology solutions. • Promoting the reuse of existing technology solutions across business units wherever practical. Qualifications Bachelors or Masters Additional Information All your information will be kept confidential according to EEO guidelines.

Responsibilities

The Salesforce Business Analyst will translate business requirements into actionable technical specifications and lead workshops with clients to gather and analyze technical requirements. They will collaborate with technical teams to ensure solutions align with business goals and provide cross-functional leadership throughout the software development lifecycle.