DESCRIPTION

Additional Job Description
The Huntington Salesforce Center of Excellence (COE) team is seeking an experienced Senior Service Delivery Manager to lead delivery teams responsible for the design, build, deployment and support of Salesforce-related applications. The ideal candidate will have experience with the development of strategy, planning, funding, prioritization, resource planning/management and delivery of technology products and services to the Business Partner(s) and cross-impacted Information Technology delivery partners.

BASIC QUALIFICATIONS:

• Bachelor’s Degree OR Equivalent experience.
• 5-7 years of related experience managing technical teams
• Exceptional communication and interpersonal skills are required for interacting and collaborating with developers, analysts, and business staff throughout the organization
• Strong organizational skills with demonstrated ability to instruct a high-performing team, work with partners to set and meet business service level agreement levels, and plan and deliver work to expectations

PREFERRED QUALIFICATIONS:

• 5+ years of experience in large scale, enterprise organizations
• 5+ years of experience executing delivery based on Agile methodology.
• 3+ years of experience focused on the Salesforce platform
• Salesforce Administration certifications preferred
• Experience with modern data architecture and integration approaches, particularly service-oriented and event driven architecture concepts
• Experience providing shared services to multiple teams
• Experience in Financial Services industry or with financial applications
  Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
  Yes

• Direct responsibility for end-to-end technology project execution based on Agile methodology
• Ensure team delivers on-time and high-quality results
• Evaluate delivery plans; identify and proactively reduce and remove roadblocks
• Direct responsibility for resource planning, recruitment and management for the technical team members including Technical Lead, Developer and Quality Assurance roles
• Establish delivery execution model which leverages onshore and offshore resources
• Continually align staffing plans to deliverables and budgets; when appropriate, adjust technical team resources to meet upcoming delivery targets and budget modifications.
• Build high performing teams by establishing goals and through regular coaching track progress with these career plans.
• Partner with line of business and IT partners to develop technology strategy for capabilities assigned to delivery teams
• Partner with delivery peers to coordinate release plans and day-of release activities.