POSITION SUMMARY

The Salesforce Configuration Analyst is responsible for design, development, configuration, testing, implementation, and maintenance of Salesforce application functionality to aid University Advancement in meeting its goals. Analyst delivers solutions to Advancement by completing declarative development within the Salesforce platform. Examples of this include but are not limited to creating custom objects and fields, editing page layouts, creating, and editing list views, developing simple and complex formulas for custom formula fields, creating, and editing flows, and building validation rules to provide users with the most relevant experience possible.
This position is fully remote and the targeted hiring range for this position is $65,900 - $85,000 annually.

EDUCATION:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

WORK EXPERIENCE:

Analyzing Business Processes And Data (4 Years)

SKILLS:

Not Applicable

PREFERRED QUALIFICATIONS

• Advanced technical knowledge of application systems and analysis, as well as industry best practices.
• Ability to research and implement new technologies in specialty or related areas.
• Champion continual improvement of internal processes and procedures.
• Ability to consult with clients and higher-level technicians and analysts to resolve technical problems and ensure customer satisfaction.
• Certified Salesforce Platform App Builder, Platform Developer, or Salesforce Administrator.
• Relevant technology experience including Salesforce declarative development.
• Extensive experience with Salesforce declarative development.
• Experience working in higher education, with strong preference given to candidates with experience in advancement/fundraising.
• Experience in a higher education technology environment, especially with Affinaquest or Salesforce.
• Understanding of best practices in Salesforce development and administration.

EDUCATION:

No additional education beyond what is stated in the Required Qualifications section.

WORK EXPERIENCE:

No additional work experience beyond what is stated in the Required Qualifications section.

SKILLS:

Adaptability, Business Analysis, Business Case Development, Business Process Analysis Tools, Consultative Approach, Data Development, Data Processing, Flexibility, Higher Education Technology, Large Scale IT Projects, Microsoft Office, Oral Communications, Process Flow Documentation, Process Improvements, Professional Etiquette, Salesforce Development, Software Testing, Solutions Development, Technical Knowledge, Technical Solutions, Testing Methodology, Use Case Development, Work Collaboratively, Written Communication

Application Lifecycle Activities

• Review business requirements and ask thoughtful questions to ensure the right solution.
• Assist with resolving tickets and providing feedback about additional analysis needed or questions that must be answered prior to work.
• Participate in all Agile ceremonies and provide input to the pointing process and retrospectives.
• Configure, monitor, maintain, test and debug declarative development.
• Follow established change management processes.
• Participate in development reviews and adhere to development standards.
• Conduct QA on completed work according to documented acceptance criteria.
• Assist as needed with researching and evaluating new technology, products, specialized hardware and tools to optimize development and functionality of applications.
• Make recommendations to management and customers.
• Ensure that tasks are completed as assigned, taking corrective action to stay on schedule.
• Analyze and document existing processes as they relate to information technology solutions.

Support

• Support complex operational activities and recoveries.
• Coordinate with software vendors and external service providers.
• Troubleshoot escalated bugs and provide fixes.
• Provide off hours support, as needed.

Leadership

• Provide, cultivate, and foster excellent customer service.
• Promote adherence to departmental standards.
• Act as a source of direction, training, and guidance for less experienced staff.

Perform other duties as assigned.