CRH Americas Inc.
Job ID: 514035
CRH is a leading global diversified building materials group, employing over 75,800 people at more than 3,160 locations in 29 countries. CRH is the leading building materials company in North America and the world. We manufacture and distribute a diverse range of superior building materials, products, and solutions, which are used extensively in construction projects of all sizes.

JOB SUMMARY

We are seeking a highly skilled and experienced Salesforce Solution Architect with expertise in Customer Relationship Management Analytics (CRMA) to join our team. The ideal candidate will have a deep understanding of Salesforce platforms, data architecture, and analytics, with a proven track record of designing and implementing scalable, high-performance solutions that drive business value. This role requires a strategic thinker who can bridge the gap between business needs and technical solutions, ensuring the successful delivery of Salesforce projects.

JOB REQUIREMENTS

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Salesforce Certified Technical Architect (CTA) or Salesforce Certified Application Architect/System Architect.
• Salesforce CRMA Certification (or equivalent experience).
• Additional Salesforce certifications (e.g., Sales Cloud, Service Cloud) are a plus.
• 5+ years of experience as a Salesforce Solution Architect or in a similar role.
• Proven experience with Salesforce CRMA, including dashboard creation, data modeling, and analytics.
• Strong understanding of Salesforce data architecture, integration patterns, and security models.
• Experience with Salesforce APIs, Apex, Lightning Web Components, and other development tools.
• Familiarity with ETL tools and data integration platforms (e.g., MuleSoft, Informatica).
• Excellent problem-solving and analytical skills.
• Strong communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong project management and organizational skills.
• Experience with AI/ML tools within Salesforce (e.g., Einstein Analytics).
• Knowledge of other analytics platforms (e.g., Tableau, Power BI).
• Experience in industries such as healthcare, finance, or retail.

Solution Design & Architecture:

• Design end-to-end Salesforce solutions that align with business objectives, leveraging CRMA and other Salesforce products.
• Develop scalable and sustainable architecture for Salesforce implementations, ensuring best practices are followed.
• Create technical documentation, including architecture diagrams, data flow diagrams, and process workflows.

CRMA Expertise:

• Lead the design and implementation of CRMA solutions, including dashboards, datasets, lenses, and predictive analytics.
• Integrate CRMA with other Salesforce products (e.g., Sales Cloud, Service Cloud) and external data sources to provide actionable insights.
• Optimize data models and analytics frameworks to ensure high performance and accuracy.

Stakeholder Collaboration:

• Work closely with business stakeholders to understand their requirements and translate them into technical solutions.
• Collaborate with cross-functional teams, including developers, administrators, and business analysts, to ensure successful project delivery.
• Act as a trusted advisor to clients and internal teams, providing guidance on Salesforce best practices and emerging trends.

Technical Leadership:

• Provide technical leadership and mentorship to development teams throughout the project lifecycle.
• Conduct code reviews and ensure adherence to coding standards and best practices.
• Stay up-to-date with the latest Salesforce features, CRMA capabilities, and industry trends to drive innovation.

Project Management:

• Manage project timelines, deliverables, and resources to ensure successful implementation.
• Identify and mitigate risks, ensuring projects are delivered on time and within budget.
• Facilitate workshops and training sessions to empower users and drive adoption of Salesforce solutions.