The RoleReporting to the Head

of Marketing and working closely with the Salesforce Platform Manager, this is

a new role being established to strengthen the organisations data and reporting

capability.  This is a hands-on role where you will provide analysis and

insights to support service delivery, performance monitoring and strategic

decision making.You will analyse and

interpret client, service, contact centre and operational data, and deliver

high-quality reporting to internal stakeholders and the Board. You will also

lead improvements in data quality, reporting frameworks, and automation. Key responsibilities

• include: Analysing data across systems (e.g. client
• management, contact centre, intake channels) to identify trends, risks,
• and opportunities
• Developing data dashboards in tableau and reports
• to support Executive, operational and Board decision making
• Supporting reporting, including tracking
• performance against agreed targets and outcomes
• Improving data quality, consistency, and
• governance practices across the organisation
• Leading data and reporting improvement
• initiatives, including automation and system integration

About you:You are a

strong analytical thinker who can translate data into practical insights and

influence decision-making. You are equally comfortable working with data and

• engaging stakeholders across the organisation.You will bring:Proven experience analysing data across multiple
• systems and producing insights that have informed operational or strategic
• decisions
• Demonstrated experience building and maintaining
• dashboards using Tableau that are actively used by stakeholders to monitor
• performance
• Proven experience using Salesforce as a CRM/reporting tool' or 'proficiency in Salesforce reporting and dashboards.
•  Advanced Excel skills, with evidence of using
• Excel for data analysis, modelling, data cleaning, or reporting (e.g.
• pivot tables, formulas, data manipulation)
• A track record of improving data quality and
• integrity, including implementing data cleaning, validation, or governance
• practices
• Experience identifying and delivering
• improvements to reporting processes, including automation or integration
• of data across systems
• Proven ability to manage and deliver projects,
• balancing competing priorities and meeting deadlines