COMPANY OVERVIEW

The Globe and Mail is a national icon and one of Canada’s most recognized media brands. We proudly serve as a trusted destination for Canadians seeking the highest caliber of journalism, and we’ve garnered international acclaim for our data visualization, design, and creative storytelling.
We are committed to fostering diversity and inclusivity by reflecting all Canadians in both the stories that we tell and the composition of our workforce. We are proud partners with organizations like Indigenous Works, Pride at Work, the Canadian Centre for Diversity and Inclusion, and we are a signatory of the BlackNorth Initiative. Recognizing the importance of work-life balance, we offer flexible work arrangements and support programs. We also invest in our employees’ growth through training and mentorship opportunities, enabling you to expand your skills and embrace new challenges.
No matter your position at The Globe, you’ll be an integral part of an organization dedicated to making a positive difference in Canada. Join us.

POSITION OVERVIEW

Reporting to the Senior Manager, Development and Architecture, the Salesforce Developer will work closely with business owners and technical teams in designing and developing solutions. This position will be responsible for all technical aspects of Salesforce.com, including data migrations, data quality, systems integrations, 3rd party applications, AppExchange products and custom code. This is a hybrid role based out of our Toronto office.

QUALIFICATIONS

• 5+ years hands on experience implementing production ready features on Salesforce Service Cloud.
• Strong understanding and experience with configuration and development using Apex, Apex Triggers, Lighting Aura/LWC Frameworks and Visual Force.
• Strong understanding of Salesforce development best practices, data modeling, design patterns and design limitations.
• Hands on experience with Salesforce Workflow Rules, Flows, case management, knowledge base, chatbot, communities and service console customization.
• Preferred certifications – Service Cloud Consultant, Admin Certification, Advanced Admin, Platform Developer.
• Preferred experience installing, configuring and customizing Amazon Connect CTI Adapter (understanding of backend Lambdas is a plus) including CTI Flows.
• Strong understanding of REST/SOAP APIs (experience with Mulesoft is a plus).
• Experience working with Data Loader.
• Experience with Salesforce dashboards and reports.
• Strong understanding of HTML, JavaScript and CSS.
• Experience with version control (Git) and CICD process.
• Experience working in an agile environment.
  SALARY: Commensurate with qualifications and experience.

VACCINATION POLICY:

All offers of employment with The Globe and Mail are conditional upon the candidate being Fully Vaccinated. To be Fully Vaccinated is defined as someone who has received the full series of a vaccine or a combination of vaccines accepted by the Government of Canada (currently Pfizer, Moderna, AstraZeneca, Janssen) and has received the last dose at least 14 days prior to their start date. To prove they are Fully Vaccinated, all new hires will be required to provide evidence by emailing a copy of their vaccine dose administration receipt(s) to Human Resources prior to their start date. Those seeking exemption based on one or more of the protected grounds in the Human Rights Code will need to provide their request for accommodation to Human Resources for approval. If the accommodation request is not approved and the candidate is not Fully Vaccinated, any offer of employment will be revoked.

• Design and develop Salesforce solutions on Salesforce Service Cloud and Salesforce Community Cloud.
• Implement Salesforce solutions using configuration and customization using technologies such as APEX, Triggers, Aura and Lightning Web Components (LWC).
• Perform Salesforce administration including managing roles and access, troubleshooting, data cleansing and auditing, and other configurations.
• Design, configure and maintain Salesforce security rules, permission sets, field level security, record level security, roles and profiles.
• Follow best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement.
• Promote changes from development to QA, and from QA to production environments by applying DevOps best practices and technologies such as Salesforce DX, CI/CD, Jenkins, Git, and test automation.
• Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace.
• Define, communicate, and manage a change management (release) process to develop and implement new applications/code and updates to existing applications/code.