Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

REQUIRED EXPERIENCE

• 7 to 10 years of overall experience with at least 5 years in Salesforce Service Cloud and chat development
• Proficiency in
• Salesforce Lightning
• Apex
• Visualforce
• Integration of thirdparty chat solutionsExperience with Agile methodologies and participation in sprint planning and retrospectivesSRM Salesforce Requisitions IMP1

• Implement and maintain chat features within Salesforce Service Cloud
• Customize and configure Salesforce based on business needs
• Integrate thirdparty chat solutions for enhanced customer service
• Collaborate with stakeholders to gather requirements and propose technical solutions
• Conduct testing and debugging to ensure reliability
• Provide ongoing support and maintenance
• Stay updated on Salesforce releases and incorporate new features