Full job description

Description:

Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

About World Travel Protection

This role is part of World Travel Protection, our global medical and security assistance business supporting many of Zurich Cover-More’s travel insurance brands. We support both corporate and leisure travellers – helping them avoid risks before they escalate and connecting them with the right experts when emergencies arise. With deep expertise in global travel risk management, we’re trusted by travellers, corporate risk managers, and organisations worldwide to prepare for potential threats and respond when it matters most. Operating 24/7 from our global assistance centres, we’re always ready to answer the call – wherever in the world it comes from.

What you’ll be doing:

In this role, you will leverage your Salesforce development expertise to design, build, and maintain scalable solutions that support business objectives across our Salesforce ecosystem. Working closely with product managers, architects, engineers, and stakeholders, you'll play a key role in delivering high-quality platform enhancements and ensuring the ongoing health and performance of Salesforce.

• Design, develop, configure, and maintain Salesforce solutions using declarative and programmatic tools.
• Build custom functionality using Apex, Lightning Components, Flows, and related Salesforce technologies.
• Provide Level 3 support and troubleshoot complex Salesforce platform issues.
• Investigate and resolve incidents, identifying root causes and implementing sustainable solutions.
• Support system integration testing and ensure successful integration between Salesforce and connected systems.
• Follow CI/CD processes and release management practices to deploy changes to testing and production environments.
• Maintain platform security, data integrity, and overall system health.
• Collaborate with cross-functional teams including Product Managers, Architects, Scrum Masters, and Quality Engineers.
• Adhere to Salesforce development standards, best practices, and security guidelines.
• Identify opportunities to improve platform capabilities, recommending new features, enhancements, and upgrades.
• Partner with stakeholders to understand requirements and deliver solutions that meet business and customer needs.
• Provide clear communication and regular updates to technical and non-technical stakeholders throughout the delivery lifecycle.
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