Role Description:

We are seeking a Salesforce Technical Lead to manage application support and enhancement activities for Salesforce platforms within the Financial Services industry. The ideal candidate will lead L2/L3 support teams, drive incident resolution, mentor technical resources, and ensure platform stability and performance. Strong experience in Salesforce development, support operations, and Financial Services Cloud (FSC) or banking, insurance, wealth management, or lending environments is highly preferred.

Location: Melbourne

Salary: 108,571 – 119,893 Annual Gross

Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processesFlexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

• Roles and Responsibilities:Lead Salesforce support operations and ensure SLA compliance.
• Act as the technical escalation point for critical incidents and production issues.
• Manage incident, problem, change, and release management activities.
• Lead a team of Salesforce developers, administrators, and support analysts.
• Drive system enhancements and continuous improvement initiatives.
• Collaborate with business stakeholders to prioritize support and enhancement requests.