Key responsibilities include

• Design, build, test and deploy Salesforce chatbot, messaging and digital service capabilities.
• Develop solutions across Salesforce Service Cloud and Experience Cloud, Omni-Channel, Messaging for Web, Agentforce and related platform capabilities.
• Build and maintain Lightning Web Components and Salesforce front-end experiences where required.
• Support chatbot configuration, routing, escalation and handover patterns between bot and human-assisted channels.
• Integrate Salesforce chatbot and service experiences with internal and external systems using APIs and enterprise integration patterns.
• Work with Product Owners, Business Analysts and stakeholders to understand customer journeys, service scenarios and operational needs.
• Translate solution designs and technical requirements into clean, maintainable and secure Salesforce implementations.
• Participate in code reviews, peer reviews, testing and release activities.
• Apply engineering best practices across CI/CD, environment management, source control, testing and deployment.
• Support troubleshooting, production validation and ongoing improvement of chatbot and messaging experiences.
• Contribute to continuous improvement by identifying opportunities to improve performance, reliability, observability and user experience.
• Work responsibly with AI-enabled Salesforce capabilities, ensuring solutions align with RACV’s technical, security and governance standards.

What you’ll need to be successful

• Strong Salesforce development experience, ideally in complex enterprise environments.
• Hands-on experience with Salesforce Service Cloud and customer service delivery processes.
• Experience with Omni-Channel, routing, queues, skills-based routing or similar service distribution models.
• Experience with Salesforce chatbot, messaging or digital engagement capabilities.
• Exposure to Agentforce, Salesforce AI capabilities, Einstein Bots or intelligent automation is highly regarded.
• Strong development skills in Lightning Web Components, JavaScript, HTML and CSS.
• Experience with Apex, Salesforce configuration, flows and platform automation.
• Good understanding of APIs, integration patterns and working with connected enterprise systems.
• Understanding of web development basics, including responsive UI, browser behaviour, accessibility and front-end troubleshooting.
• Experience working in Agile delivery teams with Product Owners, Business Analysts, QA, Architects and other developers.
• Strong focus on quality, security, maintainability and operational stability.
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
• A curious, collaborative and improvement-focused mindset.

Key responsibilities include

• Design, build, test and deploy Salesforce chatbot, messaging and digital service capabilities.
• Develop solutions across Salesforce Service Cloud and Experience Cloud, Omni-Channel, Messaging for Web, Agentforce and related platform capabilities.
• Build and maintain Lightning Web Components and Salesforce front-end experiences where required.
• Support chatbot configuration, routing, escalation and handover patterns between bot and human-assisted channels.
• Integrate Salesforce chatbot and service experiences with internal and external systems using APIs and enterprise integration patterns.
• Work with Product Owners, Business Analysts and stakeholders to understand customer journeys, service scenarios and operational needs.
• Translate solution designs and technical requirements into clean, maintainable and secure Salesforce implementations.
• Participate in code reviews, peer reviews, testing and release activities.
• Apply engineering best practices across CI/CD, environment management, source control, testing and deployment.
• Support troubleshooting, production validation and ongoing improvement of chatbot and messaging experiences.
• Contribute to continuous improvement by identifying opportunities to improve performance, reliability, observability and user experience.
• Work responsibly with AI-enabled Salesforce capabilities, ensuring solutions align with RACV’s technical, security and governance standards.

What you’ll need to be successful

• Strong Salesforce development experience, ideally in complex enterprise environments.
• Hands-on experience with Salesforce Service Cloud and customer service delivery processes.
• Experience with Omni-Channel, routing, queues, skills-based routing or similar service distribution models.
• Experience with Salesforce chatbot, messaging or digital engagement capabilities.
• Exposure to Agentforce, Salesforce AI capabilities, Einstein Bots or intelligent automation is highly regarded.
• Strong development skills in Lightning Web Components, JavaScript, HTML and CSS.
• Experience with Apex, Salesforce configuration, flows and platform automation.
• Good understanding of APIs, integration patterns and working with connected enterprise systems.
• Understanding of web development basics, including responsive UI, browser behaviour, accessibility and front-end troubleshooting.
• Experience working in Agile delivery teams with Product Owners, Business Analysts, QA, Architects and other developers.
• Strong focus on quality, security, maintainability and operational stability.
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
• A curious, collaborative and improvement-focused mindset.