About the Portfolio

The Operations Portfolio enables an integrated, enterprise-wide delivery for best practice student and staff experiences.  

The Portfolio incorporates the following business units:  Enterprise Projects and Business Performance (EPBP), Communications, People, Information and Technology Services (ITS), Office of the Chief Operating Officer, Procurement and Vietnam Operations. 

The Portfolio houses significant drivers and delivery components across the staff and student journeys and enables the overall experience for both groups.  The Portfolio is integral in bringing the RMIT strategy to life, across the globe.  Each of these functions supports the global operations of the University both directly as well as through its controlled entities.

The Information Technology Services (ITS) function, provides RMIT University with current and emerging Technology systems and services. Our vision of “unleashing technologies to enable great experiences for RMIT communities” supports a proactive and leading-edge technology ecosystem, mindset and delivery empowering the advancement of the University’s commitment to advancing Lifelong Learners.

Why join the RMIT Information Technology TEAM?

• Work on impactful digital transformation initiatives.
• Be part of a diverse and inclusive workplace where everyone belongs.

If you're passionate about development, continuous improvement, and delivering exceptional digital experiences, we'd love to hear from you

The Role

The Salesforce Developer provides a range of analytical and technical support services supporting, maintaining, and resolving issues with the enterprise applications built on the Salesforce platform. The role is responsible for the efficient and effective provision of services to users and colleagues. This will incorporate hands on experience with APEX classes, Triggers , Flows and Lightning web components.

Key to success will be the identification of measures to achieve significant reductions in the volume of support and service requests raised working in version control and CI/CD infrastructure and DevOps.

As a Salesforce Developer you will have understanding of Salesforce development best practices, design patterns, and mitigating platform limits to provide support services to numerous users and groups in RMIT leveraging Salesforce Service and Sales Cloud and Salesforce Marketing cloud as well as our eCommerce platform.

Skills & Experience

• Demonstrated ability to work independently and collaboratively to manage the end-to-end resolution process for assigned tasks through in-depth analysis, review, and application of expert knowledge.
• Experience in enterprise application systems analysis and development, including: analysis, design, development, testing, implementation, documentation, and support with a thorough understanding of the Salesforce platform.
• Ensure application, technical and business process knowledge remains current with internal developments, market trends and possess Salesforce Developer and other related certifications.
• Adhere to standard processes and procedures for Systems Development and Operational Support.
• Participate in platform-related maintenance activities including patching, verification and remediation of technical issues as directed by the Salesforce Platform Lead.
• Experience in providing support services and developing Salesforce to a high standard. Preference to Salesforce Service and Marketing Cloud.
• Strong conceptual and analytical skills and an ability to think laterally to identify practical and workable solutions.
• Demonstrated organisational skills with the ability to prioritise tasks, work accurately with attention to detail, and meet deadlines.
•