Salesforce Developer (Service Cloud and AI Implementations) at RIB Software

Centurion, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce Service Cloud, Experience Cloud, AI Technologies, Virtual Agents, Business Requirements Analysis, Data Migration, Salesforce Administration, Security Best Practices, Problem Solving, Troubleshooting, Agentforce, Einstein, MuleSoft, Copado, GIT

Industry

Software Development

Description

Driven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle solutions that empower our industry to build better. With a steadfast commitment to innovation and a keen eye on the future, RIB comprises over 2,500 talented individuals who extend our software’s reach to over 100 countries worldwide. We are experienced experts and professionals from different cultures and backgrounds and we collaborate closely to provide transformative software products, innovative thinking and professional services to our global market. Our strong teams across the globe enable sustainable product investment and enhancements, to keep our clients at the cutting-edge of engineering, infrastructure and construction technology. We know our people are our success – join us to be part of a global force that uses innovation to enhance the way the world builds. Find out more at RIB Careers. Job Title: Developer (Salesforce and AI Implementations) Location: South Africa (Centurion, hybrid) Employment Type: Full Time Job Summary We're seeking a Developer specializing in Salesforce Service Cloud and Experience Cloud, with working knowledge of Einstein or Agentforce. As part of the Business Systems team within the Global Customer Care team, this position is responsible for the development and management of our Salesforce Service Cloud platform which powers our customer support experience. Responsibilities Build, configure and train AI technologies in Salesforce Service Cloud to empower our support team to boost efficiency and quality. Create Virtual Agents in Experience Cloud to allow customers to find access to information quickly and effectively via chat, passing on to support team members where required or logging cases if required. Experience Cloud Development: Develop and maintain functionality in Experience Cloud to support improved UI design and customer experience of the Customer Portal. Business Requirements Analysis: Comprehend business needs, develop suitable technical solutions, and execute their implementation independently. Collaborate with stakeholders to ensure timely delivery of integration needs, documenting data flows and managing third-party integration tasks. Salesforce Service Cloud Maintenance and Development: Manage, support and maintain existing code. Develop new code to meet business requirements using Copado for deployments. Participate in Salesforce Related Project Activities – including testing, deployment, data load, language translation config and go live planning. Data Migration: Act as a central point of contact for data exports/imports across systems (e.g., legacy helpdesk systems and Salesforce), recommending efficient tools (e.g., Mulesoft) and working with business leaders to ensure data structures are aligned. Systems Administration: Perform Salesforce administration tasks, including configuration and development of reports, dashboards and list views. Security: Ensure the security of systems, integrations, and developments by following best practices and proactively addressing vulnerabilities. Essential Skills Degree in IT or a related discipline Solid understanding of the end-to-end development lifecycle (business analysis, design, development, deployment, operation). Strong command of spoken and written English. Capable of understanding business requirements, devising appropriate technical solutions, and independently implementing those solutions. Good at problem solving and troubleshooting Highly competent with security best practices and vulnerability mitigation. At least 5 years work experience covering each of the following: Salesforce Administration and custom development experience. Proven experience with Service Cloud and Experience Cloud. Proven experience configuring Agentforce or Einstein Proven experience with data migrations (export and import). Desired Skills Experienced in Salesforce API Integrations. Experience with MuleSoft Experience with Copado Good understanding of code versioning tools (GIT). RIB may require all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria. RIB is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. Come and join RIB to create the transformative technology that enables our customers to build a better world. Driven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle solutions that empower our industry to build better. With a steadfast commitment to innovation and a keen eye on the future, RIB comprises over 2,500 talented individuals who extend our software’s reach to over 100 countries worldwide. We are experienced experts and professionals from different cultures and backgrounds and we collaborate closely to provide transformative software products, innovative thinking and professional services to our global market. Our strong teams across the globe enable sustainable product investment and enhancements, to keep our clients at the cutting-edge of engineering, infrastructure and construction technology. We know our people are our success – join us to be part of a global force that uses innovation to enhance the way the world builds. Find out more at RIB Careers. 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Responsibilities

The Developer will build, configure, and train AI technologies in Salesforce Service Cloud to enhance customer support efficiency. They will also develop and maintain functionality in Experience Cloud to improve the customer portal experience.