Key responsibilities include

• Lead technical delivery across a Salesforce delivery stream, ensuring quality, timeliness and technical integrity of solutions.
• Mentor and support developers through code reviews, technical guidance and hands-on coaching.
• Act as the primary technical escalation point for complex delivery and platform issues.
• Drive solution design and implementation aligned to enterprise architecture and engineering standards.
• Partner with Product Managers, Delivery Leads and cross-functional teams to manage dependencies and delivery outcomes.
• Promote best practice engineering, CI/CD, testing, security and platform governance.
• Conduct peer reviews and provide technical leadership across Salesforce development activities.
• Support the adoption of AI-assisted engineering practices and emerging Salesforce AI capabilities.
• Contribute hands-on through proof-of-concepts, troubleshooting and complex development activities where required.

What you’ll need to be successful

• Extensive experience in Salesforce development and technical delivery leadership.
• Strong knowledge of Salesforce Experience Cloud
• In depth experience with Salesforce Service Cloud or Omni-Channel experience
• Hands-on experience with Lightning Web Components (LWC)
• Proficient in Apex Development
• Salesforce integrations (APIs and enterprise integration patterns)
• Experience designing scalable, secure and maintainable Salesforce solutions.
• Strong understanding of CI/CD practices and modern software engineering principles.
• Experience leading technical teams within Agile delivery environments.
• Ability to collaborate effectively with architects, developers, delivery teams and business stakeholders.
• Experience with Einstein Bots, Messaging for Web and Salesforce AI capabilities is highly regarded.
• Exposure to Agentforce, Generative AI and intelligent automation solutions will be advantageous.