Salesforce Engagement Manager at Capgemini Portugal

Perth, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, Incident Management, Problem Management, Stakeholder Management, Project Delivery, Public Sector Solutions, Service Cloud, Sales Cloud, Resource Management, Conflict Resolution, Customer Service, Financial Performance, Operational Excellence, Team Mentoring, Change Control, Communication

Industry

IT Services and IT Consulting

Description

Your role As a Salesforce Engagement Manager, you'll work alongside a team of like-minded individuals within the DCX service line and partner closely with our clients on a wide variety of collaborative and innovative engagements. You will: Demonstrated success in end-to-end service delivery, ensuring alignment with client expectations, contractual obligations, and business outcomes. Highly proficient in Incident and Problem Management within Salesforce environments, ensuring rapid resolution and root cause analysis to minimize business impact. Follow appropriate engagement procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management) Influence and re-align stakeholders’ expectations where necessary. Provide specialist advice to key stakeholders about best ways to meet business IT requirements regarding applications support Manage escalations from the client Drive a focussed commercial perspective with awareness of delivery cycle times Your profile Over 10–12 years of senior leadership experience managing complex, large-scale Salesforce programs, with proven success across both onshore and offshore delivery teams. Demonstrated expertise in project delivery on Salesforce Public Sector Solutions, ensuring alignment with client expectations, contractual obligations, and business outcomes. Holds relevant project management certifications such as PMP, SAFe Agile, or equivalent. Highly skilled in stakeholder management and communication, providing regular, transparent updates to internal and external stakeholders on project status, risks, and issues, enabling proactive resolution. Extensive experience in end-to-end service delivery, with a strong focus on operational excellence and client satisfaction. Deep understanding of Salesforce platform capabilities, including Public Sector Solution, Service Cloud, Sales Cloud, and integrations with third-party systems. Proven track record in resource management: hiring, onboarding, and performance oversight of cross-functional delivery teams in a flexible resourcing model that adapts to evolving client needs. Strong leadership in conflict resolution and team mentoring, fostering collaboration and accountability across geographically distributed teams. Excellence in customer service, with the ability to build and maintain strategic partnerships with client stakeholders and internal business units. Experienced in tracking financial performance against forecasts and managing change controls to protect margins and delivery integrity. What you’ll love about working here You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities. We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’. We don’t just believe in inclusion; we actively go out to making it a working reality. Driven by our core values and ‘Inclusive future for all’ campaign, we build environments where you can bring your whole self to work. Apply today!

Responsibilities

As a Salesforce Engagement Manager, you will ensure end-to-end service delivery while aligning with client expectations and managing escalations. You will also provide specialist advice to stakeholders and drive a commercial perspective on delivery cycle times.