Salesforce Engineer II, Service Cloud / Health Cloud- Hyderabad (hybrid) at Syneos Health

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

09 Oct, 26

Salary

0.0

Posted On

11 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce Flow, Apex, Lightning Web Components, SOQL, Service Cloud, Health Cloud, Experience Cloud, Field Service, Case Management, Platform Configuration, Salesforce Security, Technical Documentation

Industry

Biotechnology Research

Description

Salesforce Engineer II, Service Cloud / Health Cloud- Hyderabad (hybrid) Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress. Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape. Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need. Discover what your 25,000 future colleagues already know: Why Syneos Health • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. • We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. • We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. Job Responsibilities Job Summary The Salesforce Engineer II, Service Cloud / Health Cloud designs, develops, configures, tests, and supports Salesforce solutions for Syneos Health’s Service Cloud, Health Cloud, REMS, and Engagement Center platforms. This role focuses on case management, patient and HCP workflows, REMS processes, enrollment, service operations, user experience, automation, reporting support, and platform configuration. The role works closely with the Senior Salesforce Engineer, Salesforce architecture, product owners, business stakeholders, QA, validation, operations, and platform support teams. The position contributes to the development of an internal Salesforce engineering capability by building platform knowledge, documenting supported components, resolving production issues, and delivering maintainable enhancements across Service Cloud, Health Cloud, REMS, and related capabilities. Key Responsibilities Design, develop, configure, test, and support Salesforce solutions across Service Cloud, Health Cloud, REMS, Experience Cloud, and Field Service capabilities. Build and maintain Salesforce Flows, Apex classes, triggers, Lightning Web Components, page layouts, dynamic forms, permission sets, validation rules, custom objects, and metadata configuration. Support business processes such as case management, patient engagement, HCP engagement, enrollment processing, REMS operations, documentation workflows, surveys, and service operations. Work with business analysts and product owners to refine requirements and convert them into maintainable Salesforce solutions. Partner with QA and validation teams to support test planning, defect resolution, regression testing, and release evidence. Troubleshoot production issues and service requests related to Salesforce configuration, automation, access, data, and user experience. Participate in code reviews, design reviews, sprint ceremonies, and release readiness activities. Assist in documenting system functionality, technical designs, configuration decisions, and support procedures. Follow Syneos standards for secure development, least privilege access, auditability, data protection, and regulated platform delivery. Required Qualifications Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience. 3 or more years of Salesforce development or administration experience. Hands-on experience with Salesforce Flow, Apex, Lightning Web Components, SOQL, permission sets, custom objects, validation rules, and platform configuration. Experience supporting Service Cloud, Health Cloud, Experience Cloud, or similar CRM business processes. Experience troubleshooting Salesforce defects and supporting production users. Understanding of Salesforce security, including profiles, permission sets, field-level security, sharing, and role hierarchy. Strong communication and collaboration skills. Preferred Qualifications Salesforce Platform Developer I certification. Salesforce Administrator or Advanced Administrator certification. Salesforce Service Cloud Consultant or Health Cloud Accredited Professional. Experience with REMS, patient services, healthcare, life sciences, contact center, or regulated workflows. Experience building technical documentation and support procedures for enterprise platforms. Familiarity with Azure DevOps, SFDX, Git, and Salesforce deployment tools. Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. http://www.syneoshealth.com Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job. Discover what our Syneos Health colleagues already know: work here matters everywhere. Work alongside the brightest minds in the biopharmaceutical industry taking down walls and removing barriers to speed our customers’ delivery of important therapies to patients. We are strategic thinkers who actively seek different perspectives, whether across offices or across oceans. Because we solve some of the toughest challenges facing the most prestigious healthcare companies today, you'll gain exposure and be supported with comprehensive resources including emerging technologies, data, science and knowledge sharing. The diversification and breadth of Syneos Health creates a multitude of career paths and employment opportunities. We’re a growing, global company dedicated to advancing our talent past their initial role. Discover what our 29,000 employees already know: work here matters everywhere. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients’ lives around the world. Selecting us as an employer secures a career in which you’re guaranteed to: Partner with the most diverse team of experts in the industry. From the top down, our people are inspiring. Everyone has a voice and is encouraged to use it. Work in specialized Syneos Health teams that are therapeutically or functionally aligned for expert collaboration. We assemble clinical teams where everyone, from CRAs to senior management, is skilled in the same therapeutic area or customer teams. With this structure, everyone on your team speaks the same language and can deliver unique insights into the therapeutic environment and patient population. We are partners with purpose. We integrate seamlessly with our customers and do what’s best for their success. Our people provide the brilliant ideas, valuable insights and endless energy that accelerates the impact of life changing therapies worldwide.

Responsibilities

Design, develop, and support Salesforce solutions focusing on Service Cloud, Health Cloud, and REMS platforms. The role involves building automation via Flows and Apex to optimize patient and HCP workflows.