Summary

This is an opportunity to have a meaningful impact on how Medibank connects with and supports customers. You'll work with cross-functional teams to improve platforms, streamline processes and deliver solutions that help create better customer experiences. If you're motivated by solving problems, improving systems and working with modern marketing technology, this role offers plenty of opportunities to learn, influence and make a difference.

What you'll be doing

Building, maintaining and improving Salesforce solutions across customer, marketing and service platforms.
Using automation tools to simplify processes, improve efficiency and create better experiences for customers and teams.
Configuring and enhancing appointment scheduling capabilities to support complex business requirements.
Translating business needs into practical and scalable technology solutions.
Designing and supporting integrations between Salesforce and other business systems.
Troubleshooting platform issues, maintaining data quality and supporting reliable day-to-day operations. Collaborating with stakeholders across marketing, technology, data and architecture teams to deliver valuable outcomes. [
Identifying opportunities to improve platform performance and introduce new capabilities that support business growth.
You might already have the skills for this role if you…
Have experience working with Salesforce platforms and enjoy building solutions that solve real business problems.
Can translate business requirements into clear technical outcomes and communicate effectively with a range of stakeholders.
Have experience using Salesforce configuration and automation tools, including workflow and process automation capabilities.
Understand how systems connect through integrations and are comfortable working with APIs and connected technologies.
Bring strong analytical thinking and problem-solving skills, with a focus on continuous improvement.
Enjoy working collaboratively in agile delivery environments and balancing technical excellence with customer and business outcomes.

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Responsibilities

Summary

What you'll be doing

Building, maintaining and improving Salesforce solutions across customer, marketing and service platforms.
Using automation tools to simplify processes, improve efficiency and create better experiences for customers and teams.
Configuring and enhancing appointment scheduling capabilities to support complex business requirements.
Translating business needs into practical and scalable technology solutions.
Designing and supporting integrations between Salesforce and other business systems.
Troubleshooting platform issues, maintaining data quality and supporting reliable day-to-day operations. Collaborating with stakeholders across marketing, technology, data and architecture teams to deliver valuable outcomes. [
Identifying opportunities to improve platform performance and introduce new capabilities that support business growth.
You might already have the skills for this role if you…
Have experience working with Salesforce platforms and enjoy building solutions that solve real business problems.
Can translate business requirements into clear technical outcomes and communicate effectively with a range of stakeholders.
Have experience using Salesforce configuration and automation tools, including workflow and process automation capabilities.
Understand how systems connect through integrations and are comfortable working with APIs and connected technologies.
Bring strong analytical thinking and problem-solving skills, with a focus on continuous improvement.
Enjoy working collaboratively in agile delivery environments and balancing technical excellence with customer and business outcomes.