• Support the delivery of end-to-end Salesforce implementations across Sales, Service, and Experience Clouds.
• Conduct workshops to gather and analyse business requirements.
• Translate business requirements into functional specifications, user stories, and acceptance criteria with guidance from senior team members..
• Contribute to the design of scalable, user‑focused Salesforce solutions aligned to platform best practices.
• Configure Salesforce objects, workflows, validation rules, and automation tools (e.g., Flow).
• Collaborate with technical teams to ensure seamless integration and development.
• Manage stakeholder expectations and ensure high-quality delivery.
• Support UAT, training, and change management activities.
• Stay current with Salesforce releases and recommend relevant enhancements.

Required Skills & Experience:

• Proven experience as a Salesforce Functional Consultant (3+ years of experience) ideally gained within a management consultancy or Salesforce Partner enviornment.
• Strong knowledge of Salesforce core clouds (Sales, Service, Experience).If you have experience with industry clouds e.g. Financial Services Cloud that would be desirable.
• Experience with declarative tools: Flows, Process Builder, Approval Processes.
• Excellent understanding of CRM processes and business operations.
• Strong communication and stakeholder management skills.
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