REQUIREMENTS

• Relevant Salesforce Consultant certificates will be an added advantage
• Knowledge or understanding of project lifecycle
• Knowledge or working experience in public sector is preferred but not mandatory
• Familiarity in diagramming modelling is preferred
• Strong documentation and writing skills
• Excellent communication and active listening skills with people from diverse culture and background
• Excellent analytical and problem-solving capabilities
• Strong sense of ownership for project/tasks and responsibility
• Always begin with an end in mind with strong desire to make our customers happy

• Meet with stakeholders/end-users to understand their needs, problems, and desired outcomes; Document findings in clear and concise reports including (but not limited to) preparation of business use case, scope and functional requirements.
• Work with developers and technical/solution architects to define functional and technical specifications for the new system/functionality/enhancement; Write user stories and design sample process flows to illustrate desired to-be solutions.
• Translate and convey technical limitations to end-users and collaborate to find alternative workarounds.
• Understand system functionalities, create test scripts, test & validate functionalities, and facilitate user acceptance testing.
• Analyse feedback from end users, document and collaborate with developers for improvement.
• Craft role-based training materials, user guides and facilitate training.
• Create data migration templates, review mappings and correct data with relevant stakeholders.
• Create, update and maintain relevant project documentation as assigned.
• Participate actively in all activities throughout the project lifecycle.
• Track progress against deadlines, identify and highlight risks, ensuring proper communication within the project team.
• Forge strong working relationships with business stakeholders to handle their new requests, operational issues, or queries.